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StyleWe Reviews Summary
The company has garnered a mixed reputation, with several customers expressing dissatisfaction primarily due to significant delays in order processing and shipping, as well as issues with product quality and sizing discrepancies. Many reviews highlight a lack of reliable customer support, making it challenging for customers to resolve issues or return items. Conversely, some customers report positive experiences, appreciating the stylish designs and quality of certain products, along with responsive customer service when reached. Overall, while there are commendable aspects, the prevalent concerns suggest a need for improvement in operational efficiency and communication.
This summary is generated by AI, based on text from customer reviews
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Excellent Customer Services. High Quality Merchandise. Superb!
Items were easy to find, and are great looking, at a good price
Checkout was very easy and the choices for payment were excellent.
Placed the order on Sept 16th Took almost a month to arrive. Thought order was lost, but happy to see it when it finally got here.
Looking forward to my first purchase
Chat people were great but still waiting for 2 return labels. I looked in spam everyday and still waiting! And why do I have to take pics of blouse that came damaged!?!? Need 2 return labels...and spam doesn't have them!
It was okay. But its just the beginning of my experience.
They never provided any tracking number. When I started to dispute the purchase through Paypal they did a favor to let me know what I should have known a month ago. Things are of unreal poor quality. No working links. You never can reach anybody. No working live chat, no working links. Stay away of this fraud company and you will save money, time and belief in honest people.
Dear customer
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused.
Usually after the parcel shipped, the order shipping email will be sent directly to your mailbox, if you don't find it, you can try to find it in spam list. Upon checking, we also replied you about your order tracking information on October 7th.
We have email and 24-7 Live Chat service now. The chat button is in the lower right corner of our website. When there are too many customers asking questions, the customer service response will be a little slower, please understand. All emails will be responded to within 24 hours. We always strive to provide prompt and efficient service to our customers.
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement. Your feedback is highly appreciated and we will forward it to our relevant department. We also sent you an email today, please check soon.
Thank you for taking the time to share your feedback with us. We appreciate your honesty about your experience. We will continue to improve the quality of our products and services to meet customer needs.
Please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Best regard,
Ashely
STYLEWE
DONT BUY FROM THESE FOREIGN COMPANIES. THEY DONT RESPECT AMERICANS & MISADVERTISE THERE SIZES SO THAT YOU LOSE TWICE BY HAVING TO REURN THE ITEM $50 OR MORE! REVIEWS ARE ALSO FAKE THERE ARE THOUSANDS OF COMPLAINTS FORMALLY FILED AGAINST THEM!
Dear customer
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused by the returns process and size issue.
We are a legitimate company. To assist us in resolving this issue, could you please provide our customer service center with your order number or the email address under your order? We have email and 24-7 Live Chat service now. The chat button is in the lower right corner of our website.
We don’t have a standard size. Our size chart is accurate. There is a size chart under the product details of each item, if the measurement of your received item is not the same as the corresponding size chart, then could you measure it with a measuring tool and send the photos to our customer service center? We'd like to offer you a satisfied solution after checking. Looking forward to your reply.
About returns, currently buyer is responsible for return shipping if you're returning the item because you changed your mind, and our return policy states that buyers are responsible for return shipping. The cost of the return depends on the distance from the area you are sending to our return center and the weight of the returned products. We have return addresses in many countries.
Thank you for taking the time to share your feedback with us. We appreciate your honesty about your experience. We will continue to improve the quality of our products and services to meet customer needs.
Please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Best regard,
Ashely
STYLEWE
I have waited 3 weeks for a shipment. Two items. After charging me for the full price of order, only to telll me one of the items is out of stock. Instead of giving me the money back, they gave me a credit for another item, with seven days to purchase. I'm never doing business with stylewe again! No one should!
Dear Customer,
Thank you for your feedback!
I am deeply sorry for making you wait so long. Due to the high season, it will take longer to prepare the items. We will do our best to push the warehouse.
It seems that there're some kind of misunderstanding during the correspondance. When an item is out of stock, we will send an email providing 3 options:
1 have the item canceled and get a refund
2 have the item canceled and get a wallet credit( to buy again in STYLEWE store)
3 make an exchange with something else.
Without customer's reply in 7 days, we will cancel the item automatically, and refund to the original payment method. And you can always reply to the email/message you receive for more information, our customer service team is always ready to help.
If you will, please send us your order number/email address so that we can check the issue and provide you with a satisfying solution.
Please feel free to contact us by chat or by email at [email protected]. We will reply to you within 24 hours.
Best regard,
Louisa
STYLEWE
This is a total scam, they charge and charge money even when you ask to cancel and I have never received one item from them
Dear customer
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused.
We are a legitimate company. To assist us in resolving this issue, could you please provide our customer service center with your order number or the email address under your order? We have email and 24-7 Live Chat service now. The chat button is in the lower right corner of our website.
Our team is committed to processing and delivering orders as soon as possible, but sometimes unforeseen circumstances may cause delays in shipping.
The order can be fully refunded if it is canceled before shipping. We will NOT accept an order cancellation request if the order has already shipped.
We understand how important it is for our customers to receive their orders in a timely manner. We are committed to improving our stock of items and shipping services to provide faster delivery times for our customers.We appreciate your patience and understanding.
Please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Best regard,
Ashely
STYLEWE
View the pics. The quality and color are not the same. I thought I was getting a deep brown shirt as in the first pic. What was received was entirely different.
Dear customer
Thank you for bringing your feedback regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused.
We want to assure you that we aim to provide accurate and representative images of our products on our website. However, sometimes there may be slight variations in color due to differences in screen displays or lighting conditions during the photo shoot.
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement.
To assist us in resolving this issue, could you please provide our customer service center with your order number or the email address under your order? We have email and 24-7 Live Chat service now. The chat button is in the lower right corner of our website.
Thank you for taking the time to share your feedback with us. Your feedback is highly appreciated and we will forward it to our relevant department. What we have been trying to do is to make you have a good experience of shopping.
If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Best regard,
Ashely
STYLEWE
Do not order, size clothing is oversized or too small. I tried to contact them kept asking me to return the item I never received instead of acknowledging it was missing from the original package. Not worth it
Dear customer
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused by the delivery and size issue.
If you do not receive the product, we will not ask you to return it. However, please do not submit a return request as our system will default to a return. For undelivered item(s), you can contact us to return after receiving it.
To assist us in resolving this issue, could you please provide our customer service center with your order number or the email address under your order? We have email and 24-7 Live Chat service now. The chat button is in the lower right corner of our website.
There is a size chart under the product details of each item. If the measurement of your received item is not the same as the corresponding size chart, then could you measure it with a measuring tool and send the photos to our customer service center? We'd like to offer you a satisfied solution after checking. Looking forward to your reply.
Thank you for taking the time to share your feedback with us.We understand how important it is for our customers to receive their orders in a timely manner. We are committed to improving our stock of items and shipping services to provide faster delivery times for our customers.We appreciate your patience and understanding.
If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Best regard,
Ashely
STYLEWE
I placed my order for one blouse on 9\8\23 and took payment immediately. It's now 9/28 and no delivery. No way to contact them.
Dear customer
Thank you for bringing the delivery issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused.
We have email and 24-7 Live Chat service now. The chat button is in the lower right corner of our website. We always strive to provide prompt and efficient service to our customers.
To assist us in resolving this issue, could you please provide our customer service center with your order number or the email address under the order? This will allow us to check your order.
We understand how important it is for our customers to receive their orders in a timely manner. We are committed to improving our stock of items and shipping services to provide faster delivery times for our customers.We appreciate your patience and understanding, and we would like to offer our sincere thanks for choosing our services.
If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Best regard,
Ashely
STYLEWE
I had the worst experience with them. I ended up having to return my purchases, because none of them were of any good quality the material feels like paper and rubber put together. This company gave me the runaround with my returns and made it extremely difficult and it wasn't necessary. They do not like to refund money I will never ever purchase anything from them and if anybody knows what's good for them they won't either their product is cheap and they don't have any money I return three dresses and they are still trying to charge me for one claiming they did not receive all three that's funny but they got two of them never ever never ever again. Will I ever buy anything from this company? I don't feel they are legit.
Dear customer
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused by the returns process.
Sorry to hear that the product does not meet your expectations. We are collecting feedback from our customers and working on providing more choices of fabrics. We have been paying attention to the quality issues and keep working on improvement.
We are a legitimate company. I’d love to confirm more details about the issue you mentioned. Would you mind providing us with your order number or email address? Please contact our customer service center to provide it. We do really want to help your solve you issue.
All Purchase (except swimwear, underwear, panty, bags, accessories and Final sale item)can be returned within 30 days after receipt of the last package of the order. The refund of the returned items will be processed after our return center received and inspected the return package. You can check our return policy here: https://www.stylewe.com/information/return-policy
Well received your feedback. We are sorry that this makes you down and will strive to improve the quality of our services and for better policy. What we have been trying to do is to make you have a good experience of shopping.
If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Best regard,
Ashley
STYLEWE
Great shopping. The garments are well made and true to size.
It was easy
There's no option for Free shipping
It was easy and you knew what was in stock at your size
Please change this section of the survey 50 Charters is to much.
Love your cool store
Thank you
You are Amazing *** thank you so much
Didn't receive last part of my order until, Wed., Sept.20. Wasn't offered courtesy credit for prepaid delay. Items were unusually wrinkled.
Dear customer
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused by the delivery issue.
Usually after the parcel shipped, the shipping email will be sent directly to your mailbox, if you don't find it, you can try to find it in spam list. We did not provide incorrect information about shipping company. Please note that the shipping company for packages within an order may be different. Upon checking, we have sent you information about order shipping in live chat.
In some cases, we may prioritize shipping of ready items to prevent further delays. The last 2 items in your order are hot sale items, they were slightly delayed before shipping, usually you will receive a delayed notification. Your satisfaction is important to us, and we appreciate your feedback.
We understand how important it is for our customers to receive their orders in a timely manner. We are committed to improving our stock of items and shipping services to provide faster delivery times for our customers.We appreciate your patience and understanding.
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement.
Thank you for taking the time to share your feedback with us. We appreciate your honesty about your experience and we will definitely take your comments into consideration to improve our products and service.
If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Best regard,
Ashley
STYLEWE
Great variety of attractive merchandise. Easy access to info about items…
Thanks for an easy and quick shopping experience. I love the dress.
From the business
StyleWe is an online fashion shopping platform featuring independent fashion designers. We are committed to providing shoppers with original, high quality, and exclusive fashion products from independent designers.
By working with cutting edge independent fashion designers from around the world, and combining them with our high quality production and digital marketing capabilities, we will turn the fashion designers’ dreams into reality by providing high fashion to customers worldwide.
Rather than just an online shopping store, we would like to create a community which will be shared by both designers and customers. The community will enable all parties to communicate, share ideas, and recognize each other. It would not only provide instant feedback for fashion designers when launching new concepts or products, but would also allow customers to share their shopping experiences and fashion dreams.
We bring together designers and fashion covering many different styles. We hope t...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused by the returns process.
About returns, we have checked and confirmed we have emails to you on Oct 4th and Oct 7th, but we didn't receive your reply. We have sent return label to your email address today, please check again. If you still did not receive our emails, please try to use another email address to contact us or contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.
About damaged item, we do need the proofs to issue the problem. Hope for your understanding. Upon checking, we have received your pictures before. We have been paying attention to the quality issues and keep working on improvement.
Thank you for taking the time to share your feedback with us. We appreciate your honesty about your experience and we will definitely take your comments into consideration to improve our products and service.
If you need additional assistance, please feel free to contact us by chat or by email at [email protected]. We will reply to you within 24 hours.
Best regard,
Ashely
STYLEWE