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StudentUniverse Reviews Summary
StudentUniverse generally enjoys a positive reputation for providing affordable travel options, particularly for students and young travelers. Customers frequently commend the competitive pricing and ease of booking, often highlighting significant savings on flights. However, the company faces notable criticism regarding its customer service, particularly during high-demand promotions, where long wait times and difficulties in reaching support representatives are common concerns. Issues with confirmation and communication further detract from the overall experience. While customers appreciate the value offered, enhancing customer service responsiveness could significantly improve satisfaction levels.
This summary is generated by AI, based on text from customer reviews
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I had problem with the booking but one phone call to customer care and I got immediate resolution. Thank you so much
Traveling back home internationally, my original flight on another airline was severely delayed due to weather at the first stop, which meant I would miss my connection. I found this site with a non-stop flight on another (more reputable) airline the night before my scheduled flight, and was suspicious because the price was so reasonable compared to other sites. I even checked the flight directly on the airline's website and it was more than 3 times what StudentUniverse offered. I grabbed this flight, was able to select a seat at the time of booking, got confirmation codes for both StudentUniverse and the airline, and was able to hop on the airline's website to check into my flight within about 20 minutes. This site saved me probably 2 days, and was about $1,500 cheaper than any other last minute choice I had. Wonderful experience, thank you!
It was a very good experience. Smooth and easy. Am very satisfied with the website.
Very nice. Quick Service for my booking and after sale service
Emirates booking was done pretty smoothly. Everything was done within time.
Excellent, interactive user interface, easy payment, good application
One of the worst experiences. I had confirmed booking but once reached at Airport I found out that Booking is canceled
They didn't even bothered to inform
The website was easy to navigate and gave many options for flights to purchase.
Reservation is a good price and the process was easy and trouble free
Currently contacting customer service to resolve the issue
Good I have Received mail for booking confirmation.Able to retrieve the booking
Easy to use and same results as expedia but better prices and more options.
This is a great platform for affordable student travel deals!
It was easy and convenient! This site is even cost friendly and provides with better options than others
Good! Had to call on the phone cause initial online order didn't go through, but person on phone was kind and helpful.
From the business
StudentUniverse empowers students & youth to see the world with our exclusive travel discounts. Save up to 30% on flights, hotels, rental cars & more.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members