On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
StudentUniverse Reviews Summary
StudentUniverse generally enjoys a positive reputation for providing affordable travel options, particularly for students and young travelers. Customers frequently commend the competitive pricing and ease of booking, often highlighting significant savings on flights. However, the company faces notable criticism regarding its customer service, particularly during high-demand promotions, where long wait times and difficulties in reaching support representatives are common concerns. Issues with confirmation and communication further detract from the overall experience. While customers appreciate the value offered, enhancing customer service responsiveness could significantly improve satisfaction levels.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Long wait for someone to answer the phone call but very satisfied in addressing my concern: need a confirmation the soonest.
I booked my flight at a very good price and with great travel time. This website provides very good service when booking a flight.
It's exciting but I haven't received email from airline yet.
Great experience. Recieved my confirmation quickly and was able to view my flight with the airline within a day.
I was made to reach out to customer care even after 24 hours of making the payment. Atlast I received the ticket confirmation after 36hours
I love it it has a good rates and it is doing good for the students. I loved it very much, so I can be focused for the next time from the student discount for this app. Alright, thank you.
Easier way to book tickets accepts any credit card irrespective of the airline rules.
App is not working well but the booking was very smooth on the website
I've had to wait 1.5 hours per call and each agent mentioned different things. The first agent was able to offer us a reschedule for a penalty. But unfortunately the call got disconnected from your end. We had to then call again and wait for another 1.5 hours and The next agent offered us an option of either canceling the flight or turning up as a no show. How can these be the only options? We've been waiting on a total of 6 hours trying to get an option but none of your team agents could help us. All this while dealing through a family death. I can't believe the customer care of this company could be so crude.
What options are these when it's clearly mentioned that you can reschedule at a cost of paying a penalty which we are ready to pay for? This is clearly mentioned in your term and conditions.
Apparently there is nothing available for the whole month of Jan. Which is clearly hard to believe. I'm extremely disappointed with the service and options available through this company. I will definitely not be purchasing any tickets from you and will be recommending my friends and family to do the same.
You'll are highly unprofessional and ill informed.
It was very easy to book my tickets. The offers were really good
The website was very easy to navigate and a helpful filter for the flight for specification.
No problems at all. Booked through student universe, checked with Alaska, overall good
I have been using SU for 3 years to any trip in United States. No errors while booking and affordable flights.
This is my second experience and i am very trustful and thankful to students universe
From the business
StudentUniverse empowers students & youth to see the world with our exclusive travel discounts. Save up to 30% on flights, hotels, rental cars & more.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members