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StudentUniverse Reviews Summary
StudentUniverse generally enjoys a positive reputation for providing affordable travel options, particularly for students and young travelers. Customers frequently commend the competitive pricing and ease of booking, often highlighting significant savings on flights. However, the company faces notable criticism regarding its customer service, particularly during high-demand promotions, where long wait times and difficulties in reaching support representatives are common concerns. Issues with confirmation and communication further detract from the overall experience. While customers appreciate the value offered, enhancing customer service responsiveness could significantly improve satisfaction levels.
This summary is generated by AI, based on text from customer reviews
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As the title describes,
There was no need to do additional verification for the card used. It is kind of pointless to assume the traveler and the card holder to be same person. In my case, it was luckily me.
What if I had used my family or friends's card for the moment?
The experience was not the best.
Pretty easy to use and the website is solid. Overall would use again.
The process was fast and easy but the fares were not very great.
I was skeptical at first but it seemed all legit. It was my first time using this platform
Great thanks ##############################################
Called the helpline because of a mistake in my passenger information for a flight. I first called the airline and waited 2+ hours for a 2 minute conversation to be told to contact student universe. I dreaded having to wait again for so long, but, to my surprise, I only waited a couple of minutes and had my information updated and problem solved in minutes
Good Customer Experience. The process has become more streamlined with online booking platforms, making it easier to find and book flights efficiently.
I recently booked my flight through Student Universe and had an outstanding experience. Samantha Andrews was incredibly helpful, guiding me through the entire process with patience and expertise.
I had a problem with buying a ticket but I finally managed to do it!
And after I switched it was okay bdbfbdbbfbfbfbfbbfb
The flight services offered by StudentUniverse is very affordable.
I have used this platform multiple times and I find the simplicity of the app and website easy to use and convenient. However, I noticed a discrepancy in flight costs. For instance, if I select a certain date for a flight and then select flexible dates, I assume that it would find the cheapest flight amongst a range of dates. However, usually, that is not the case and I will have to go back and select a different date multiple times to find the cheapest flight rather than using the "Flexible Dates" button.
Got a great deal thanks to studentuniverse and it was super easy to use
Very chip and convenient. I like it very much. Will choose it next time.
At first, my booking didn't go through for no specific reason, so I had to call and fix that, which was annoying. Should have just booked directly through the airline
The experience was good. I had a fantastic experience with my ticket booking. The process was smooth, quick, and hassle-free. The customer service was excellent, ensuring I got the best deal available. Highly recommended!
I found quite competitive prices.
Best platform with the cheapest price amongst all the platforms i searched.
Thank you, studentuniverse!
From the business
StudentUniverse empowers students & youth to see the world with our exclusive travel discounts. Save up to 30% on flights, hotels, rental cars & more.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, sorry you felt that way. We just want to make sure it is the card holder that authorizes the transaction in order to avoid cyber frauds. Cyber security is one of the crucial parts that we guarantee our customers. Thanks for your understanding.