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StudentUniverse Reviews Summary
StudentUniverse generally enjoys a positive reputation for providing affordable travel options, particularly for students and young travelers. Customers frequently commend the competitive pricing and ease of booking, often highlighting significant savings on flights. However, the company faces notable criticism regarding its customer service, particularly during high-demand promotions, where long wait times and difficulties in reaching support representatives are common concerns. Issues with confirmation and communication further detract from the overall experience. While customers appreciate the value offered, enhancing customer service responsiveness could significantly improve satisfaction levels.
This summary is generated by AI, based on text from customer reviews
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The rates compared to other site were cheaper and easily accessible
Wonderful great price and easy and fast booking. Compared all the competitors.
The whole process was simple and easy to digest. Thank you student universe for making it easy.
It was very straight forward and manageable. Using the StudentUniverse app made my life a whole lot easier!
The service was great. He tried hard to figure out the way to change my flight. I appreciate his help.
I like the rates on the tickets but no options understand or choose baggage options, make seat selection or understand the overall options available to customers.
This is my first time booking my ticket on StudentUniverse. My sister booked her flights internationally before and everything was good.
Lack of ways to provide info all at once in the booking process on the website
It was good and i got a lot of help and my booking is perfect and cheap
Help over the phone and able to book easily! Great staff who are very kind and helpful.
Super easy to use. Great discounts, and all the information I need associated with the GREEN program!
It was such an amazing experience!
I had been looking for flights to Paris for a while now but never really took the chance to purchase. I had had the app for a while now but never booked until a few days ago, I had been tracking the prices of the flight in Google Flights only to realize that when I looked it up in Student Universe the prices were at a lower rate and it included more things than the other one. So without a doubt, I purchased it immediately, since then I've recommended a few friends to use the app and they have found similar experiences, but the best part is that by using my recommendation link we have both benefited!
I will bring up, that I did not give the full five stars for the fact that when I tried booking the flight through my mobile app halfway through it would shut me out of the app and I had to restart the process, but once in the computer, everything worked out well. I still find the same glitch when trying to see the tickets in my phone so I just use the online app in my computer which works perfectly fine.
Great experience, it was really easy and i did not have an issue.
It's ok, i find what i needed for a good price, anything more do say
From the business
StudentUniverse empowers students & youth to see the world with our exclusive travel discounts. Save up to 30% on flights, hotels, rental cars & more.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members