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StudentUniverse Reviews Summary
StudentUniverse generally enjoys a positive reputation for providing affordable travel options, particularly for students and young travelers. Customers frequently commend the competitive pricing and ease of booking, often highlighting significant savings on flights. However, the company faces notable criticism regarding its customer service, particularly during high-demand promotions, where long wait times and difficulties in reaching support representatives are common concerns. Issues with confirmation and communication further detract from the overall experience. While customers appreciate the value offered, enhancing customer service responsiveness could significantly improve satisfaction levels.
This summary is generated by AI, based on text from customer reviews
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Normally after booking any flight, anywhere, one will receive an email confirming that the transaction has started. I had no email from StudentUniverse right after purchase, despite seeing on my bank account that the payment was already being processed. You guys need to send an email explaining what's happening between the time of purchase and the flight confirmation. The uncertainty is too uncomfortable.
Super easy to book the flight would recommend. Website was very intuitive.
One of the best sites I have booked with and the customer service is one of the best, and I look forward to booking with them again.
The best site to get a great price for flight to Europe. If you are on the budget, you can get a flight in reasonable price, student, or not.
Efficient and affordable for students travelling internationally!
Issue was resolved promptly. Also got the ticket for a really discounted price.
Thank you
It is a bit confusing on membership perks. Not really sure what benefit being a member actually does...not coupons, discounts bundles etc.
It was really easy to use the platform and my trip was booked fast!
It was very good! Just would of liked they explained the e-ticket process. But overall loved it!
I ended up booking a ticket which said world traveller and never said basic economy. Turns out it was not regular economy but basic. Wrong advertising.
Great so far……………………………………………………………………………………….:::.:..
Good and reliable site to rely completely and I would recommend for others too
Great service and I really liked the simplicity of the website and how it all seems to flow. It was a very good site for a student who wants too save money on flights. Thanks for the help.
I tried to log in StudentUniverse app and find my flight information, but the system keeps telling me that the email i used hasn't been validated, which leads to my concern about my ticket confirmation.
It was easy to find a flight and book it. I would use this app as long as i am a student.
Easy to book, and great prices. Easy to reach customer care and they are very helpful!
From the business
StudentUniverse empowers students & youth to see the world with our exclusive travel discounts. Save up to 30% on flights, hotels, rental cars & more.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, sorry you felt that way. Would you mind checking your spam folder? We do send booking confirmation emails to our customers when the bookings are successful. Thanks.