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StudentUniverse Reviews Summary
StudentUniverse generally enjoys a positive reputation for providing affordable travel options, particularly for students and young travelers. Customers frequently commend the competitive pricing and ease of booking, often highlighting significant savings on flights. However, the company faces notable criticism regarding its customer service, particularly during high-demand promotions, where long wait times and difficulties in reaching support representatives are common concerns. Issues with confirmation and communication further detract from the overall experience. While customers appreciate the value offered, enhancing customer service responsiveness could significantly improve satisfaction levels.
This summary is generated by AI, based on text from customer reviews
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This is the 4th time I have bought tickets on StudentUniverse. I always get tickets at a cheaper rate and I never had any trouble with rescheduling stuff.
It was a great experience since I could find affordable and suitable flight.
Overall, everything was great! I had an issue and called customer support. The person helping me (whose name I forget, unfortunately) was outstanding. He provided customer support as good or better than any I have ever experienced. If there is anything StudentUniverse can to for him to recognize his outstanding service, please do it- a promotion, a bonus,...
Thank you!
I called to say I hadn't gotten my ticket info and they fixed it while I was still on the line. Such a relief!
You keep sending me emails so I am doing this review and typing out 50 characters so I don't get more emails about it
I was looking for cheap flights, I found cheap flights. The filters were helpful and overall it was pretty straightforward. Any issues I had with not being able to find the exact ideal time for a flight is probably more so on the airline itself and not on this website.
Great experience; fast; cheap; really enjoyed the quick turnaround too
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When I click to buy the ticket, the promo code disappeared and $20 was added to the total amount.
I checked out sky scanner app for my flight and it directed me to this site for purchase. It was fast, free, really easy for technically challenged people like myself and it was the best price.
I felt attacked by how many things popped up on how I should buy a bunch of things
Great tool for students and faculty. Easy to navigate and checkout. Will use again.
Good search good quality good price. Thank you for service.
Quick and easy and all fees at once given. Fewer tricks, however, the cancellation or moving the tickets are very expensive
The site did offer the best prices. The prices were adjusted according to students.
I think it's one of the most reliable and trusted websites to book flight. I booked ticket in a reasonable price.
Reasonable prices, good selection of airlines. A lot of hidden fees but that's just the way airlines do business now. Saves a lot of money for students who need to travel
Hi Catherine, thanks for the review. We promise StudentUniverse do not have any hidden fees and all other add-ons are optional; you can always skip if you do not need them. Thanks!
Heard about this for the first time and it's nice to be able to book flights to low prices. :)
Poor customer support no call answered………………………………………..
My experience is wonderful great everything was easy to find and locate very simple to use definitely will use it again I urge other people to use it thank you very much
From the business
StudentUniverse empowers students & youth to see the world with our exclusive travel discounts. Save up to 30% on flights, hotels, rental cars & more.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Casey, sorry you felt that way. You can unsubscribe to our emails any time, but we do need to send you emails regarding your booking, which is required by law. Thanks for your understanding.