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StudentUniverse Reviews Summary
StudentUniverse generally enjoys a positive reputation for providing affordable travel options, particularly for students and young travelers. Customers frequently commend the competitive pricing and ease of booking, often highlighting significant savings on flights. However, the company faces notable criticism regarding its customer service, particularly during high-demand promotions, where long wait times and difficulties in reaching support representatives are common concerns. Issues with confirmation and communication further detract from the overall experience. While customers appreciate the value offered, enhancing customer service responsiveness could significantly improve satisfaction levels.
This summary is generated by AI, based on text from customer reviews
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Student Universe gave me a great deal and was quick to respond when I hadn't received my flight info.
I wish to speak with a customer service agent, and I was on the phone waiting to speak with someone for 45 minutes until I drop the call. I still have not spoken with someone to confirm certain aspects of my reservation.
Price is low, comparing to other sites, and it's very easy to access
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Very good and will keep on doing with them in future. Whenever contacted got the main point to solve and close the problem right away.
Fast and easy. I don't really have anything else to say. Wish the review did not require 50 characters.
Super service. Very accommodating. They solved my problem when it came up.
I found Saudi Airlines very prompt in response and their flight rates are cheaper than other compatible airlines.
New to StudentUniverse, so far so good. Booking went well, received confirmation in airline app quickly, looking forward to good flights!
I like the booking price, but the booking confirm email was too late sent out for me.
The perfect and easy platform to book tickets and students will get it for cheaper price.
I loved the experience; great flight options, very user friendly booking system.
I am a student and was looking for a cheap flight, and SU helped me get one! Thanks to them!
From the business
StudentUniverse empowers students & youth to see the world with our exclusive travel discounts. Save up to 30% on flights, hotels, rental cars & more.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, sorry for the inconvenience. Our customer service team has reached out. Feel free to ask any questions. Thanks.