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StudentUniverse Reviews Summary
StudentUniverse generally enjoys a positive reputation for providing affordable travel options, particularly for students and young travelers. Customers frequently commend the competitive pricing and ease of booking, often highlighting significant savings on flights. However, the company faces notable criticism regarding its customer service, particularly during high-demand promotions, where long wait times and difficulties in reaching support representatives are common concerns. Issues with confirmation and communication further detract from the overall experience. While customers appreciate the value offered, enhancing customer service responsiveness could significantly improve satisfaction levels.
This summary is generated by AI, based on text from customer reviews
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Everything was smooth. From booking to choosing seats to checking out.
Thank you so much i loved my experience booking with your company
The representative was knowledgeable and updated the information right away. She was very helpful.
Thank you for making the booking process smooth and I'm waiting for my ticket, Hope will receive soon, thanks
It's good! I couldn't complete the transaction on my ipad, so when i moved to my laptop the price increased by like 6 dollars.
When I spoke to Angel she was very professional and helpful. She took my knotted ball of yarn and made our travel plans easy. She made it seem like it was no problem. We booked with another company and when we paid for it the other company took the money and then told us we could not fly for the amount we paid for so I reached out to your company and put my worries to rest
Where is my ticket？can't see the details? Please send it to me
I was able to find a flight and seat within the date and period that I needed to return.
Helped me a lot throughout my booking journey. This website was very accessible and allowed me to book my flights very fast with my custom accommodations.
Good experience with app and easy to navigate. Provides best deal to flights.
Amazing experience. Will highly recommend to friends and family. Very Convenient and straight forward process. I will be using StudentUniverse again in the near future.
From the business
StudentUniverse empowers students & youth to see the world with our exclusive travel discounts. Save up to 30% on flights, hotels, rental cars & more.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, thanks for the review! We were wondering if there was anything we could help you with to get a 5 star review. Feel free to let us know and thank you!