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StudentUniverse Reviews Summary
StudentUniverse generally enjoys a positive reputation for providing affordable travel options, particularly for students and young travelers. Customers frequently commend the competitive pricing and ease of booking, often highlighting significant savings on flights. However, the company faces notable criticism regarding its customer service, particularly during high-demand promotions, where long wait times and difficulties in reaching support representatives are common concerns. Issues with confirmation and communication further detract from the overall experience. While customers appreciate the value offered, enhancing customer service responsiveness could significantly improve satisfaction levels.
This summary is generated by AI, based on text from customer reviews
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I was a bit alarmed when my credit card had to be verified, but I was glad to see everything was legit and I received my booking confirmation slowly after.
The process of booking flight tickets was very smooth using the student universe website.
Overall easy to book with organized format making it simple to compare ticket options. Only complaint is that the search initially showed a flight that was over $100 cheaper than the one I ultimately chose, but once I clicked on it the results "errored" and then would only show more expensive flights from then on.
I had a very great experience booking my flight. Everything was quit easy and affordable
Its good to use student universe. But i expected some reasonable prices on tickets.
Spoke to one Angel by name. Very polite and helpful. I was very content on how she addressed my concerns
Customer service was excellent and seamless transaction while purchasing the tkt. First time from student universe, haven't yet completed the journey but so far no complaints
We would like to say THANK YOU very much for your services, they have really helped our family getting Mrs. Pechon to see America.
It was very easy to search for the flight I wanted and I even got a promo code from the website!
The phone call ai is not interactive. You have to wait for atleast one hour before getting to a customer. The website is $#*! so you cannot make changes yourself and need an agent to help you out. There is literally no option if you want to change a flight or cancel it and ends up costing you way too much.
Everything was good except the time it took to finally receive my confirmation (48 hours +)
I made an order and received a code, but the tickets were never send. Thankfully, I was not charged. I bought my tickets the next day and that transaction was successful. I have not been charged twice thankfully, but it was stressful realizing my first transaction did not go through.
I found good flight options, cheaper than in the company website. I recommended!
It was good, but I didn't find many other options to book flights, but I only have one option to fly from New York to Delhi early in 17 hrs so that, it's ok, for the upcoming bookings I am expecting for more flight options to book for flexible time.
Make Seat selection much affordable so that people with long legs can buy it
From the business
StudentUniverse empowers students & youth to see the world with our exclusive travel discounts. Save up to 30% on flights, hotels, rental cars & more.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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