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StudentUniverse Reviews Summary
StudentUniverse generally enjoys a positive reputation for providing affordable travel options, particularly for students and young travelers. Customers frequently commend the competitive pricing and ease of booking, often highlighting significant savings on flights. However, the company faces notable criticism regarding its customer service, particularly during high-demand promotions, where long wait times and difficulties in reaching support representatives are common concerns. Issues with confirmation and communication further detract from the overall experience. While customers appreciate the value offered, enhancing customer service responsiveness could significantly improve satisfaction levels.
This summary is generated by AI, based on text from customer reviews
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I appreciate the speedy service and how fast you receive information regarding your trip.
It is a great experience, and very satisfactory, I hope to continue using your services in the future
The booking experience was very satisfying. Easy. And user friendly
The process of booking flights and comparing the flight rates is pretty good. I was able to see how much it will cost me if I board the flight in any other dates.
Booking was quick. It gave me all the options clearly and I was able to book the ticket right away.
Air Europa has no record of my reservation and that is very worrisome
When I will get tickets? Everything is good and smooth nice.
I think i got pretty good prices for my trip since its during thanksgiving break
It was my first time booking a flight and l was loss in how to do it but StudentUniverse guide me and help me in the hold process and now l feel much comfortable and confidence that next time will be easier to book a vacation or business flight.
I found student universe on a google search for flights, I found that the flights were well priced and the flights times are convenient. Good communication, I received my flight details and receipts in a timely matter.
I am not good at English as well, but if I can give some words that describes correctly about the service is: good
I booked my flight for the very first time and did not have to take help.
Too much feedback requirement Too much feedback requirement Too much feedback requirement Too much feedback requirement.
It was good experience to book through ur website, this is the first time I used this website but it was hassle free
Got the tickets at a very reasonable price. Thank you Student Universe
The experience in making this reservation cannot be easier
Easy to navigate thru the options, it automatically sent me there because of baggage so I really diod not havbe a choice?
I received my booking confirmation, but 2 hours later it was cancelled. The email said that it was a problem with my Credit card, but i didnt use any credit card, i bought with debit card
From the business
StudentUniverse empowers students & youth to see the world with our exclusive travel discounts. Save up to 30% on flights, hotels, rental cars & more.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, sorry you felt that way. There was some issue with your payment card and we sent you an email requesting more supporting documents, however, we did not receive any within 24 hours. If you have any questions, feel free to contact us. Thanks!