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StudentUniverse Reviews Summary
StudentUniverse generally enjoys a positive reputation for providing affordable travel options, particularly for students and young travelers. Customers frequently commend the competitive pricing and ease of booking, often highlighting significant savings on flights. However, the company faces notable criticism regarding its customer service, particularly during high-demand promotions, where long wait times and difficulties in reaching support representatives are common concerns. Issues with confirmation and communication further detract from the overall experience. While customers appreciate the value offered, enhancing customer service responsiveness could significantly improve satisfaction levels.
This summary is generated by AI, based on text from customer reviews
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Seamless payment processing with new user promotions. And student discount was better than expected.
The experience was not very satisfied because very interrupted by finding the right tickets
The discounted rates are very reasonable, especially for actual itineraries that students would take.
I got the same flight but for cheaper and with a free bag with student universe!
The website is slow so it took a lot of time to load new search locations
Saved money, saved time, delivered quickly
Saved money, saved time, delivered quickly
Really good and straightforward and very helpful, it was accessible too
It was okay.
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It's too early to say anything before travel. How my journey is going.
Overall booking experiences was fine but it takes a few days before getting the confirmation email.
I found best deal for my flight. It provides great discounts especially for students.
I had an amazing experience. It went so smoothly and showed me good options as well
I honestly dont look at direct flight companies without looking at student universe first. It has saved me so much money.
It was terrible to use the sight, the ability to look at different flights simultaneously is non-existent, and navigating the site is atrocious. I use this service to find cheap flights, so where are the cheaper flights? I paid the equivalent of what I would have had I just booked through another service. I remain loyal in hopes of future discounts. When checking out, there is a large fee that is just described as other, and it is in a list of other fees, the hope of fut not even a quarter of the amount individually. I would like more transparency about what this fee is for...feels scammy :/
From the business
StudentUniverse empowers students & youth to see the world with our exclusive travel discounts. Save up to 30% on flights, hotels, rental cars & more.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members