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StudentUniverse Reviews Summary
StudentUniverse generally enjoys a positive reputation for providing affordable travel options, particularly for students and young travelers. Customers frequently commend the competitive pricing and ease of booking, often highlighting significant savings on flights. However, the company faces notable criticism regarding its customer service, particularly during high-demand promotions, where long wait times and difficulties in reaching support representatives are common concerns. Issues with confirmation and communication further detract from the overall experience. While customers appreciate the value offered, enhancing customer service responsiveness could significantly improve satisfaction levels.
This summary is generated by AI, based on text from customer reviews
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So excited to use my flight credits thanks to student universe
Great experience, competitive price, quality airlines and super easy to book.
Much better price than other sites. Quick and easy booking.
I purchased two better seats during booking, paid extra $230. But after 24 hours, the seat status is still pending. Not good.
Good deals, quick process. Wish prices did not jump so much.
Great and easy to book. The discounted rates are the best around
You really got to improve your customer service. I was on call for 2 hours with no response. Or already you should mention the time at which they would be available. Or even a Live Chat. Waiting on a call for 2 hours with no one address my questions was a pain
Very accessible and convenient for students in a budget! User-friendly and no hidden fees.
The prices were discounted and booking process was less time consuming
Excellent service for flight tickets! The booking process is smooth, with clear options and competitive prices. Highly recommend for both domestic and international flights. A reliable platform that prioritizes user satisfaction and convenience. I Will definitely use StudentUniverse services again!
It was very easy to use. There wasn't much confusion because the app is pretty simple which i appreciate a lot.
It was an easy experience. Thank you. No further comment. It was an easy experience. Thank you. No further comment
Student Universe has been great for me in planning my vacation for 2 years in a row now! I highly recommend them!
Very efficient and helpful representatives. Thank you! And I am happy with the excellent price for my flight ticket.
It's my first time using this website but it has amazing deal for students who are planing trips by themselves
However, It could be more satisfying if we had all the ticket types in this website
I was on hold for an hour before I can speak to someone, but everything else was fixed. I was lucky to be able to stay on the phone for over an hour, not everyone has time like that.
From the business
StudentUniverse empowers students & youth to see the world with our exclusive travel discounts. Save up to 30% on flights, hotels, rental cars & more.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members