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StudentUniverse Reviews Summary
StudentUniverse generally enjoys a positive reputation for providing affordable travel options, particularly for students and young travelers. Customers frequently commend the competitive pricing and ease of booking, often highlighting significant savings on flights. However, the company faces notable criticism regarding its customer service, particularly during high-demand promotions, where long wait times and difficulties in reaching support representatives are common concerns. Issues with confirmation and communication further detract from the overall experience. While customers appreciate the value offered, enhancing customer service responsiveness could significantly improve satisfaction levels.
This summary is generated by AI, based on text from customer reviews
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I booked a flight to LA for my Birthday. It was super affordable for a round trip in less than 30days.
Got fair travel price options for my trip to Africa. I recommend Student Universe!
I was able to find an affordable flight - however, I wasn't able to compare prices for my selected travel date in a table with adjacent days; this feature used to be available, but doesn't seem to be active anymore.
I wish i could give a 0 star.
This is the worst website for flights please please please read this review and don't trust them.
I booked a flight through student universe and wanted to changed it… The customer service is the worst of the worst. Overall we spend 12+ hours with the customer service agents. Called them 5 times on an average spent 2 and half hrs on one call. This is very painful and stressful.
Even though we booked our flight through their website, they wanted us to reach out to airlines for a change because they where telling us the airlines blocked them from changing. But we contacted the airlines they said what student universe was telling us was untrue, they can totally change the flight and we didn't block them from changing.
Don't ever trust this website and their customer service…There are ton of 3rd party websites which are better and would rather spend that extra money booking directly from airlines than deal with a company like student universe.
Biggest regret booking with them. Hope this helps someone. I wish i could sue them honestly. Companies like this shouldn't be allowed to run.
The website was easy to use, although I had/have some confusion with selecting seats.
Very quick no delays and ease of use or could say user friendly.
I was able to get my international flight booked easily. I found it cheaper compared to othet website.
Love this site. But sometimes I can't find information that's important. For example, I can't find information about my allowed checked in luggage. Please advise. Thank you.
Student universe is always on top of things. If that means any trouble at the airport or rebooking they are always there. Very helpful with customer service
Found good deals in holiday season for united. It was my first experience
Purchase was easy enough. However, I called in with a question and was on hold for 45 minutes without connecting. I then sent an email and haven't heard back yet.
Good app，This software is very user-friendly for new users. The only drawback is that it does not indicate whether the luggage transfer is checked in or the transfer terminal.
It was very to the point and was easy to figure out how to book a reasonable flight.
Great- easy to navigate the site. Hopefully I will use it again in the future
Everything worked perfectly and I got my booking confirmations!
The interface was easy enough to use and I had no real pro lens with anything.
I still haven't received my e-ticket to my email but I did receive a confirmation. I did try to get in contact with you guys over a call but I wasn't able to get anyone to answer for 30+ minutes.
From the business
StudentUniverse empowers students & youth to see the world with our exclusive travel discounts. Save up to 30% on flights, hotels, rental cars & more.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members