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StudentUniverse Reviews Summary
StudentUniverse generally enjoys a positive reputation for providing affordable travel options, particularly for students and young travelers. Customers frequently commend the competitive pricing and ease of booking, often highlighting significant savings on flights. However, the company faces notable criticism regarding its customer service, particularly during high-demand promotions, where long wait times and difficulties in reaching support representatives are common concerns. Issues with confirmation and communication further detract from the overall experience. While customers appreciate the value offered, enhancing customer service responsiveness could significantly improve satisfaction levels.
This summary is generated by AI, based on text from customer reviews
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The ticket is booked though, still it is taking long time for the PNR to appear in the airline website. Please reduce the delay process on this regard.
Best travel booking option compared to other web sites. I received a confirmation in minutes.
Very easy and the price was right. I look forward to dealing with StudentUniverse in the future
Sometimes, the website crashes out, but overall easy to navigate and good deals, just wish the deals were more clear when shown in prices
Quick and easy to use, good ui and was able to navigate the process with ease.
After booking my ticket, I wanted to cancel it because there was a $150 discount (Blackfriday) on my ticket. I had 72 hours cancellation as well so I thought why not cancel and save some money. I tried calling but got no response andI kept trying. The cancellation service is not good.
I would like to receive $150 back on my ticket.
Thanks
Glitches galore. I still didn't get a discounted price because it wouldn't move past my confirmation documents. The worst.
Student Universe offered the best price for my trip and the website process was a breeze.
Student Universe provided an easy way to find cheaper tickets for my vacation.
Process was simple and easy, the website was straightforward and got my confirmation email right after.
It was easy to use and book the flight. It had competitive market rates for the flight.
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I got my confirmation right away to my email. Although there was a little problem during the payment. But I think it was caused by the bank.
Im not sure how it will be if something goes wrong and i need customer service, but getting a flight was easy, and it was wonderfully affordable.
It was fine, the seats where confusing, do I need to buy my seats or does my ticket come with a seat. Still don't know.
I had some difficulties during booking but the customer service was really helpful
They sent us a Black Friday offer but didn't mention anything about it would be American dollars. Until we found out but we can't cancel the fright.
From the business
StudentUniverse empowers students & youth to see the world with our exclusive travel discounts. Save up to 30% on flights, hotels, rental cars & more.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members