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StudentUniverse Reviews Summary
StudentUniverse generally enjoys a positive reputation for providing affordable travel options, particularly for students and young travelers. Customers frequently commend the competitive pricing and ease of booking, often highlighting significant savings on flights. However, the company faces notable criticism regarding its customer service, particularly during high-demand promotions, where long wait times and difficulties in reaching support representatives are common concerns. Issues with confirmation and communication further detract from the overall experience. While customers appreciate the value offered, enhancing customer service responsiveness could significantly improve satisfaction levels.
This summary is generated by AI, based on text from customer reviews
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At first I was skeptical to book the ticket
As it's third party. Although I did purchase
The ticket & I reached out to contact department representative to confirm the legality of it. The representative was very accommodative & confirm my purchase & email me my ticket.Compare to other online websites I found the price fair with better routes.
Flights were still expensive and no student discount was there
I had a little challenge in checking in after booking the flight on your platform but i later contacted your customer service and the explain to me to wait for a minimum of 72 hour to receive my E-ticket.
So I am still waiting for my E-ticket
Thank you.
I think i saved $10 which as a student, is still a lot of saving. I can buy myself a coffee for finals. Thank youuu
Wish it would have shown all connecting flights instead of one. Easy to use just wish some of the prices were college friendly never got my first time discount.
I was able to easily use the website, but it lagged after each step. Some flight options that were available one-way were not available round trip, and the 24/7 phone number I called for support with this, gave me a "Welcome to Verizon Wireless" message.
The price of the ticket was great and the time also works great for us.
Very easy and seamless. Loved how less I had to do to get the job done!
Haven't received my ticket checking for the payment to go through but nothing My grandson is from Manitoba going to Alberta for Christmas Does that affect anything
I am very grateful to student universe for providing cheap, affordable tickets and making my flight to Germany for study abroad more possible!
Everything went smoothly. Everything was easy to read and understand. Deals were great.
Easy process at a discounted rate. Definitely recommend to anyone especially if flying international.
Quick and cheap booking. More easy and communication is also good
From the business
StudentUniverse empowers students & youth to see the world with our exclusive travel discounts. Save up to 30% on flights, hotels, rental cars & more.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members