StudentUniverseReviews 5,387

I booked a united airline ticket with them and tried to cancel it within 24 hours. But their website is super crappy and uninformative. I couldn't find the cancellation button in the itinerary page. So I went to the united airline to cancel the ticket. After two days, UA canceled my ticket but didn't refund me since I booked with studentuniverse.com. I called studentuniverse.com for refund and they declined my request saying that it has already been over 24 hours. Holy, sxxxt. I was very annoyed by their service. They canceled my ticket and wouldn't refund me. The student universe didn't clearly instruct the customer about the cancellation procedure and they won't pay for their fault. I'm very upset with their service. Do not book with student universe if you can!

An airline schedule change has caused a misconnection in my itinerary. While in these situations for tickets booked directly through airlines the modification of the reservation is immediate, StudentUniverse's process to modify the reservation is a real pain.
First of all, I was NOT notified of the schedule change. I could have gone to the airport and notice there that I didn't have enough time to catch my connecting flight. After I noticed the schedule change, I contacted StudentUniverse to modify my reservation, as requested by the airline. 8 days has passed since my first email, and I am still waiting for StudentUniverse to confirm my new itinerary. Completely unacceptable.

I had booked a round trip flight from JFK(New york) to BLR(Bangalore, India) on 18th December. Had a layover in saudi arabia jedahh airport for 13 hrs. Initially while booking they had not mentioned anywhere about the transit visa. But today morning that a transit visa is required if layover is more 12 hrs. I tried calling them and asking for a reschedule but none were available. I had to cancel the booking. 120$ Student universe cancellation fee and also 250$ airline cancellation fee is there it seems. Huge loss for us.

Booked a trip to London with my roommate. We were both very excited to travel abroad, and it looked like StudentUniverse would be a good option. Unfortunately, a mandatory work obligation came up, forcing us to change our return date. To move the return flight up a few days was going to cost over $400 in fees, plus an additional ~$390 flight adjustment cost. We ended up having to completely cancel our flights, and were charge $460 in fees, just to cancel. Not a very student-friendly booking website.

I cannot say enough good things about Student Universe, especially "Charles".
My daughter had booked a trip to Europe for the summer. Due to a medical condition that needed surgery in the middle of her trip, she flew out to do her semester abroad, but needed to return early. The airlines AND travel insurance would not refund her return ticket OR allow us to change her return flight. Charles fought for us 100% and to my surprise, a month later, a found a credit for her return flight from British Air. Thank you Charles! During a very difficult time for my family, Student Universe was compassionate and efficient.

I have a flight from LAX to Edinburgh Scotland. I land at London Heathrow and have 4 hours to completely change airports. It is not possible to land, get my checked bags, get through customs, get transportation, and somehow get to Gatwick, re-check in and get where I need to go all within 4 hours. It is an hour alone to even travel from one airport to the other if there is no traffic. I tried to call and send an email about my issues and the Student Universe hotline pretty much told me that it is a "valid" connection and that they can't be held responsible if something goes wrong... I tried to cancel my flight and they said that the airline charges nothing but they will charge $400 if I do... so I am stuck, traveling alone in another country for the first time and if EVERYTHING doesn't go exactly on schedule, then I will be stranded in a country I have never been to, all by myself... and when I explained this to Student Universe, they just told me that they aren't responsible for any of it.

I booked a flight through them and I had to cancel it because of plan change, I have cancelled another flight in the past and I know that they charge 25 % when you cancel, however this time they said this ticket isn't refundable even though there is about 2 weeks till the departure date! After I said to the guy in the phone then there no difference of I cancel it or just simply don't show up... He said if you don't show up you will be charged a fee on top! What a $#*!ing lie... he just said that so they can get the seat back and resell it!

I will never use this shifty company again ever!

Very unsatisfactory customer service. Very unprofessional.

I booked my two-way tickets from Boise, Idaho to Kathmandu, Nepal for December 12 on October 14, which unfortunately transits through Vancouver, Canada. Unfortunately, Canada requires a transit visa - policy which I totally respect but I wasn't aware of until this Sunday. Had I known it even a week earlier, I would have gotten enough time to apply for visa, and it's already late to process visa as I only have 7 working days left until my flight day (they take 19 working days and no expedition option - trust me I tried every possible option).

I totally agree that based on my particular itinerary, my tickets are non-refundable. They restrict me to cancel and even re-route my ticket. I also understands that it is actually traveller's responsibility to manage the visa requirements. But don't you think that not knowing about 1 country's transit visa policy among 196 countries in the world is reasonable enough to be considered for atleast re-routing (in your own airline or the travel agency that provides the so called global service around the world) the tickets for customer's convenience (given that it is only me second international flight)? And, what if the customer were people who don't usually have knowledge how to find such information regarding their flights? And, don't you think, not even offering "any option except for cancelling with just a tax amount and re-reserving a ticket" to a customer with an authentic reason to do so is some kind of loot to customers? I know I might have looked for cheaper fare, isn't that what any students/middle class people would do? Isn't that why your organization exists for? And does the policy really have to be that much strict just for the reason I looked for an inexpensive fare from one of the largest airlines and travel agent? Is it just the money that binds the service provider and the customers? As a service provider, don't you appreciate how we coordinate when the airlines when they are delayed due to your own mistakes, and we JUST understand it? Shouldn't it be as that simple to help your customers back, too?

Really frustrating.

I will never book with Student Universe again. I booked a trip to Istanbul way back before any terror attacks began. As soon as they started, I called to cancel. I was told there was nothing that they could do, as Turkish airlines claims there is no threat traveling to Istanbul. Then the airport I am supposed to fly to was attacked. Again, I was told that there was nothing that they could do. I quote the state government website, "In light of the July 15 coup attempt and the resulting potential for interruptions to travel and daily life, we suggest U.S. citizens reconsider travel to Turkey at this time. This replaces the Travel Warning dated July 16,2016." Despite this and Turkey's declared three-month state of emergency, Student Universe refuses to give me a refund. I am a solo female traveler. This company targets students such as myself. Clearly they focus on students not to help broaden cultural perspectives, but rather to steal their money and take advantage of their courage to attempt to explore the world safely. I am extremely disappointed in this company and will continue to spread the word about this unfortunate inability to keep their customers safe.