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StudentUniverse Reviews Summary
StudentUniverse generally enjoys a positive reputation for providing affordable travel options, particularly for students and young travelers. Customers frequently commend the competitive pricing and ease of booking, often highlighting significant savings on flights. However, the company faces notable criticism regarding its customer service, particularly during high-demand promotions, where long wait times and difficulties in reaching support representatives are common concerns. Issues with confirmation and communication further detract from the overall experience. While customers appreciate the value offered, enhancing customer service responsiveness could significantly improve satisfaction levels.
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I was booking a flight and as soon as I was ready to purchase, their website crashed. I made sure it wasn't my internet connection or my laptop as I refreshed both multiple times, so then I had to have someone in another city help me book my flight. Other than that, booking with them was easy. Hopefully there won't be an issue when it's time for my flight.
I'm reading a lot of negative reviews about student universe but I booked a flight to Copenhagen, Denmark with Icelandair for $400 cheaper than airline prices and about $100 cheaper than any other travel booking site out there. So far I have not had any problems with my flight booked about a month ago leaving in November, so if you are reading this please don't let the other reviews discourage you. Student universe provides cheap flights and I stand behind their service. Will update review if I experience problems in the future.
My friend recommended Student Universe to me. I found the best possible prices here. I have booked flights a few times and never had a problem!
One of the best priced flights I've found from all over the internet. I did wish they had a calendar version of flight prices though.
I just booked a flight to Canada through Student Universe and got it at an amazing deal. This is not the only time I have used it for International and domestic flights. Most of the time you can find the best prices here (not always though). I use it as a baseline to see in comparison with other companies. Not sure why all of these other people are freaking out about charges and other prices. Haven't noticed anything of the sort. Better to be flexible while traveling than these people probably booking last minute. Overall, I like the site a lot. Would recommend.
I have found excellent airfares, and I have never had a problem with this site. I will continue to use it. I highly recommend it.
This was the first time I have heard of Student Universe. I compared their price vs the official airline and Student beat them by a lot. I will start looking at StudentUniverse for my future travels.
Booked ticket from Boston to Bombay during the peak season and StudentUniverse offered the best rates for students like me.
Thank You
It was easy to book with SU and loved how we get great airlines for such affordable prices. And it's so convenient for students, I have totally been recommending friends n family!
More expensive than origin company. They take an extra substantial fee. Charged in USD despite using a NZ website booking a NZ flight, so cost me a lot in currency conversion fee. Got charged to cancel within 24 hrs. I wish i had not made this mistake.
Student Universe is an awesome travel company with amazing deals. I always check their prices first and compare, and almost every time they have the best deals! Never had any issues with my flights either
Easy to use and to get assistance. They have actually cheep flights, my life would have been more fun if i knew about studentUniverse years ago. I found the flight I wanted quickly, flights offered were cheep and good flights, and I was charged the price listed and got, for an extra $5, a 72 hour full refund canceled. And there were no weird extra charges. I needed to add my TSA and frequent flier number and chatted with the message box and they responded quickly and didn't make me feel completely useless for not being able to figure out all the parts on my own. After that I everything was done and there where no mishaps with the plane, it was just normal boring flight.
I was pretty excited to purchase my ticket because the price was advertised pretty cheap. I entered all of my information and when I went to pay the price increases by 60 dollars. Literally from the time I entered my information to the time I went to buy. I tried to call customer service and the guy said he couldn't do anything for me and basically said I had to just pay the extra 60. He wasn't helpful and was rude.
Hi there,
We're sorry you had a negative experience. Our flight prices are dynamic and subject to change and update, even while you may be in the process of searching and selecting a ticket. Please let us know if there's anything else we can do for you. We hope you'll give us another try in the future!
We have used Student Universe when both our daughters studied abroad. We were extremely pleased with the service we received
I was pleasantly surprised to see that there were zero hiccups involving the purchase and processing of our tickets. I also found that the telephone contact was helpful. I will use Student Universe again.
I've booked multiple trips through student universe- all have been great & the cheapest options I could find.
This is the first time I've used SU. I booked a very expensive Christmas time flight from Brisbane to Boston. Had I booked through Qantas it would have spent 1700. 00 USD more since I waited until August. The flight times changed, which is typical (I've flown this route many times at this time of year). I called SU, the agent was able to change my reservation, I was already familiar with other flight times so I made the suggestions as to what to book, and that's what they did. Everything is confirmed, I'd have had the same experience calling Qantas direct.
Awesome site! I use them for booking international travel and each time have saved at least $300 compared to other sites. I'm surprised to read the negative reviews on here - I've been using this site for years and still recommend it to this day.
Good prices -- even great prices if you are *******% sure that the will be no changes.
Alas, the hoops to go through when a legitimate cancellation happened due to a medical emergency were childish and unprofessional. Had I not "been on the case," I doubt the refund would have come. The backing and forthing between Student Universe and the actual airline was tedious to put it nicely. So, yes, fine for basic booking but HOEP nothing happens to need a change for whatever, human and real reason.
The customer service team responded quickly to a medical emergency resulting in a changed flight home at no extra charge and our family is forever grateful.
From the business
StudentUniverse empowers students & youth to see the world with our exclusive travel discounts. Save up to 30% on flights, hotels, rental cars & more.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi David, apologies for the confusion. We are indeed a US based site and all our prices are in USD. Also, as stated in our terms, unfortunately not all flights are eligible for free 24-hour cancellation. We appreciate your feedback and please let us know if there's anything else we can do to help.