StudentUniverseReviews 5,387

STAY AWAY - I live in Tokyo and booked in March an air fare with Student Universe for my companion to join me from London. The booking was was for late October 2019. The situation changed and my companion will not be able to take this flight. Despite this being a full seven month sae way Student Universe will not refund one penny or provide any form of credit note. With so many options available you would be much better off learning from my mistake - check Monondo, Chipmunk and Matrix. Fly safe.

I have spoken to 3 different people and even received an email that stated something completely different than everyone was saying. All of the people I spoke to in regards to cancelling my reservation were not helpful what so ever. The first person wanted to charge me everything for my flight even though I am canceling days in advance due to financial situations and I lost my job. The second person was willing to work with me and try to mitigate the fees because of my situation and then we got disconnected. Then the last lady I spoke to was completely terrible wanted to charge me more than what the previous lady quoted me because I used a discount code? A discount code is coupon that takes money off. I should not be charged that! This is the worst company to book with for airlines and just in general. Everyone tells you something completely different and has no sympathy. Staff lacks general customer service skills. Would not recommend this to anyone.

My experience with them is horrible. I ordered two tickets and cancel one ticket in October 2018, They refunded me the amount $1,511.23 in November. Then it was everything fine until I saw they had charged my credit card again on February 14th, 2019 even without telling me. They say they don't store credit card information but they store that and charge you whenever they want! I contacted them and then they said it was a mistake in their finance department and they had to rebill me!

My son used SU uneventfully when he was in college a few years ago, so I wasn't hesitant to go to them again today when we needed to buy a one way ticket for our daughter's study abroad trip. Her professors and some other students are on a particular flight; when we checked directly with that airline, a one-way ticket from DFW to Madrid was sitting at $1476! Student Universe had the exact same non-stop flight on the same airline for $648! Say what?! Since it's a direct flight and her date to fly is non-negotiable (not planning any changes or cancellations anyway), it seemed like a no-brainer. As long as she gets on the flight, I'll bump that rating to 5 stars!

This company is a $#*! show. I wish I would have read the reviews before I booked. I wasn't told a flight was cancelled and was going to be left hundreds of miles away from my destination in another country. Their customer service was nice at first and helped me rebook. HOWEVER, later on I got an email stating my arrival time is different than what we agreed on so I called to see if my original flight was back on. They reviewed my flight and even though the original flight wasn't cancelled they would only put me back on for an additional fee even though it was my original plan. Then, after talking to the supervisor she told me the flight was still cancelled and she asked me who told me it was back on... LIKE YOU DID? Overall, this has been a big waste of time and money. The prices were comparable to other companies and they're nothing special. As someone who travels abroad often, I will never book with them again.

They are kind of cheating. They are a fraud company looting money from people. If you want to lose your money so you can go with StudentUniverse.
They loot $1200 from me. I so regret when I booked ticket from them. Don't do book ticket from this scam operation buyer beware if you don't lose your money.
They only want your money and are done with you once they have it, greedy selfish shady operators.
My lesson tells everybody to avoid them for your safety. They just want to hurt your wallet and your bank.

I got a bit skeptical on the reviews posted recently but when you start going through the details its a bit different in terms of nature of complains e.g. flight changes, website not loading etc.
I booked my flight much cheaper than directly with SaaS and afterwards I logged in SaaS and all was in order.
One advice - if you are sure of your travel plans, go for it as normally cheap deals are subject to no refund in case you change your mind.
Trust above is helpful

I am very unhappy with the Support provided by the Student Universe.

I had booked a flight back and fro to India and there was a schedule change by the airlines which is causing a delay in my return. This happened 3 times and the airlines added additional stops to in my return journey.

Even after explaining to Student Universe that I have to reach early to US as I have further plans for the day, they are not at all helpful in resolving the issue with the airlines and are unfortunately forcing me to accept the new schedule change, rather than talking to the airlines and checking for another alternative.

Whenever I call them, not even once have they got my destination in India right as to where I am going even after repeating it multiple times. This has been very frustrating.

I found a great price for a direct flight on united, I provided all information and payment information, after loading for several minutes it ended up with message "Pending Purchase Information, We are unable to confirm your flight reservation."

On calling support agents, it was known that price might have went up high. Searching again, I found same results and again same error, this time support agent mentioned your credit card MIGHT not have accepted.

I tried with other card and same error poped up, by this time agent was not helpful anymore.

Finally I gave up on that day and selected next day, went throughall steps and ended up exact same page with pending message.

Waste of time and very frustracted.

I had the worst time with Studentuniverse.

I found a great price for a direct flight on united. I clicked on the flight and it loaded for a moment, then said "Sorry!" the flight wasn't available on the airline anymore. Fine. I can deal with clickbait sites giving one or two promoted prices for clicks.

I selected another united flight which was a little more expensive but still great. I went to book it but I every time I went to the payment page, it said my session was expired and I couldn't purchase the ticket. I tried reloading and using a different browser. The page would bug out even worse on safari.

So I called customer care. They asked me to verify my account by sending student documents. Fair enough. I typed up an email, the whole time the customer care rep on the other end kept confirming the details of the flight over the phone because apparently their website was facing issues. I was fine with booking it over the phone. Anything for that price. I sent them an email, then the person mentioned I needed to send MORE documents to verify that I was a student. Okay. I began to take more pictures. Halfway through, and this is at the 30 minute mark on the phone, the rep informs me that there is not, infact, a student deal on the flight I selected. He mentioned it was 300$ more expensive than the flight listed on the site. I was so done. After that, he had the audacity to ask me submit a bug report to their technical support, and to continue to find a student deal for a united flight on their site.

Never going back to this again.

I've had to contact customer service twice (because of a cancelled flight and trouble with checking out online). Both times were uncommon circumstances, but the customer service representatives were extremely nice and helpful. They quickly resolved my issues. I received my money back for the cancelled flight and was able to save some more money on the online checkout with the help of the representative. Also, their student discounts are awesome!

My passport was stolen in transit, forcing me to pay the fee to change my flights. I was told by a representative to file a claim for the incurred costs because it was an insured reason. All representatives I spoke with (which was at least 10) said that claims normally takes one month at the most to process. It has been three months and I was just told my case was denied even though it is a covered reason. There is only a 1-800 number to call-no email, no direct line. I would hold for over 15 minutes before I was forced to leave my number for automated call backs. If I missed the call, I would have to reach them at the 1-800 number again and repeat the process. I was told different information by every representative as to how their cases are processed. After speaking with a manager three times, I was never given an explanation as to why my case was being delayed. I was told that the representative who was handling my case was not responding to the phone representative. My case was "expedited" three times by the manager and still took an additional 3 weeks to process. This is all a scam, if I could give this zero stars I would. Nobody knows what they are doing at this company. My favorite quote was, "We are still a new company and figuring things out". This company will never figure out how to deliver adequate customer service.

For my very first international experience, Student Universe made my travel planning easy because at first I didn't know how to book a flight because I had never flown before, but after having the best travel and study abroad experience in Buenos Aires, Argentina, I'd definitely book another flight using Student Universe. I was so grateful to have gotten a birthday discount on the purchase of my flight the day I booked it, which was on my birthday.

I purchased my plane tickets from Memphis, TN to London, England back in April of this year, and the trip was from August 13-August 29 2018. My flight was about $200 or so cheaper than it would have been had I bought the tickets directly through Air Canada. I highly recommend buying your plane tickets through SU if you have the chance to, it is so worth it.