StudentUniverseReviews 5,387

After much con-flab and me repeatedly saying that I did not make the error, I received a phone call from Student Universe telling me that they could see I had via a key stroke investigation I had in-fact written my daughters name on the form, & as a courtesy to me because I am a 1st time customer, they will carry out the name change FREE of charge - So all in all they did the right thing for which I am grateful. Thank u.
Credit where credit due -

Sent on card details and they confirmed my flight. Very good response time and customer service, all things considered. It's really annoying having to give such details to the card and commercial companies though, but not really anyone's fault I guess. Just SOP.

"I paid for my ticket. They could not process due to some card match issue. The same card details that I use everywhere else with no problem. What a bunch of morons. I now have to wait 10 days for the refund" (Initial Review)

I would not recommend using student universe unless you are 100% sure that you will not need to cancel or change your flight. To cancel or change your flight you'll have to pay the airlines flight change fee along with student universe's fee (upwards of $275) along with the difference in ticket prices. Basically there is no such thing as flight credit if you need to cancel or change your flight because of how expensive their fees are. In addition to all of this their discounts aren't really discounted at least for domestic flights. I would say you're better off booking directly through an airline like spirit, Alaskan airlines, American Airlines, etc.

I am a graduate student at Tufts university Boston. I got an opportunity in Canada for my summer internship. I decided to travel to Canada in June through Grey hound bus and than come back to US through air. I heard about student universe from a friend and he told me that the tickets are really discounted for students. So before travelling to Canada i decided to purchase a round trip ticket(From Toronto to Boston and after one day back to Canada* because i had a commencement ceremony which i need to attend on 2 august 2019). So i purchased a ticket from student universe the ticket was 220$ and while check out there was a box which is usually there in all website that i agree to the terms. I checked that and payment was done.
When i reached in Canada i heard that my visa doesn't allow me to come back to Canada again after my presentation on the 2nd august. So it was not in my control, shortly on 16 June i called student universe told my situation and asked them to change my reservation. They told me that the changing fees is more than the ticket and you should buy a new ticket. As per suggestion i bought a new ticket around 118$ one way. Than i requested them to refund my ticket which i purchased earlier by spending 220$, they said they can refund because its the porter airline. I called porter airline and told my situation that i am informing you guys almost 45 prior to my travel that i have situation and i cant travel on these dates, they said its all agent concern not ours. So i called student universe by long conversations they have still the same answer no we cant reimburse your ticket, even i was agreed to get 50% of it back but they didn't paid me anything. This kind of behavior by agent is not even acceptable in war zones. They are using student name and doing a business. They just focus on making money no other motives. I spent 337 dollars total and from which 220$ is gone to waste. They know how students get this much money by working atleast 20 hours job in a week. Please keep away from them and i am planning to file a case against them so that next time they will not do this to others.

Stupid System, Stupid Customer Care People and stupid company. Don't know the value of a customer. They rob customers money for the mistakes which the company makes. When I post this review Someone from the company will respond saying they are sorry but who needs your sorry. Will your sorry give my money back. If I get a chance to close this business I would. Got into depression and now STUDENTUNIVERSE HAVE SHATTERED MY VACATION.

First time: Booked wrong hotel room with hotel after telling me I had two bedrooms, argued with me about it, etc.

SECOND TIME: The day before I leave to go see my sick Grandmother, I look to check in to my flight that had been booked two months before. Long story short my flight didn't exist anymore: the airline I was using was a small contract airline that had cancelled all their flights. I WAS THE ONE that had to find that out. They never contacted me.

Then they tell me it isn't their fault my flight was cancelled and I had to go to the other airline. However this airline wouldn't respond to me. But it would respond to student universe for whatever reason.

None of the customer service representatives, and I mean NONE OF THEM, over the past 4 trips or so I have used know what they are doing. And they don't understand the fact that if I give them money, it is their job to refund me. NOT someone elses.

They are poor communicators, and youll talk to one person that will say we will email you the same day (they don't), so you call them again and another representative says something different.

TERRIBLE COMPANY.

My girlfriend and I booked our flight tickets from Geneva back to NYC. We booked them separately, but made sure we had the same flight times and airline number. When we both clicked purchase, we were certain that the flights were the same and that everything was set.

Our mistake was perhaps to check the receipt, but the problem that occurred seems to have come from the Student Universe website. We both booked tickets for American Airline flights from Geneva to London Heathrow and then London Heathrow to New York JFK. However, a few days before, we noticed that my girlfriend's receipt had American Airlines flight, whereas mine had a British Airways flight. We figured out that the first flight was actually the same (my gf's ticket said American Airlines operated by British Airways, and was a different flight number, but same gate and time). However, the second flight was different, and required me to transfer from Heathrow to Gatwick.

We tried calling customer service to switch one of our flights but they said they couldn't because one was booked from American Airlines and the other from British Airways. We tried finding the British Airways equivalent of my gf's flight from London Heathrow to JFK, but by that time it was more expensive to change flights than to simply book a new flight.

I understand that customer service had to respect the respective airline's policies for changing flights, however, you cannot 1) change flight schedule without notifying the customer. Because there was no notification, there was no proof that we had actually made sure the book the same flights, even though we are 100% sure we did. 2) Student Universe needs to hold itself responsible for whatever mistakes happen in whatever algorithms they use to book flights through airlines. If I'm clicking on an American Airlines flight, it needs to book through American Airlines, not British Airways.

Customer service was polite, not complains about that, but I would stay away from Student Universe as the platform is simply not reliable and needs fixing.

I haved booked a return trip from Dallas to Delhi which was scheduled on May 10 and the schedule of the flight changed. So they gave me the alternative option which isn't fitting my schedule. So the customer service representative cancelled the flight and initiated the full refund process. He has also emailed me about the refund and said that the refund will be processed shortly and now they are saying they are denying the refund. My flight is on May 10. Also, StudentUniverse has been at fault innumerable times in our case. First of all you guys do not inform us about any flight changes i. E., cancellation of our flight.It is we who saw the changes and got back to you just getting to know this only 1 week prior from scheduled departure.

Secondly, after bringing it to your notice we were being on call with you for next 48 hours calling your representatives to give us feasible options. The only feasible options you people have is either flight requiring transit visa or which are out of my schedule which we cannot arrange within span of 7 days for our travel.

Then by evening after talking with your multiple representatives you give us the option of flight cancellation with full refund we asked Eric 5 times and he said yes mam we confirm. Even we asked for a proof via mail because we really didn't believed you guys by then.And yes, this is the behavior we are getting from you for the third time. If you guys guarantee a customer that you will refund the entire money how can you come back to us after 2 days saying that you deny it.

I think StudentUniverse do have respect in market and you have some ethicalness or credibility.Or else this organization is really suffering from ethical issues. As a student you have harassed us to the extreme end during our exam times and now you don't want to refund our money also. I think if you guys give me any further trouble i will definitely carry bad word for you within entire student community so that no one can further trust StudentUniverse.

We just need back our money as assured by you. You cannot go back on your words. Please have some respect for your customers. This is the worst way in which organizational ethics are being applied.