StudentUniverseReviews 5,387

In December 2019 I had a last minute flight cancellation from a flight I booked from another website. I had looked up student universe and registered with them a few months earlier. In my desperate situation, I decided to check if they had competitive quotes for my travel outbound to the US from Ghana.

The whole process was quick, smooth and easy. Interestingly, I got a much cheaper flight for the same day my flight was scheduled to travel through StudentUniverse.

I will use them again given the opportunity.

My flight was cancelled 48 hours prior to departure. I called SU to see what my options were and left my number in the call back queue. I also sent 2 emails titled "URGENT FLIGHT CANCELLED WITHIN 48 HOURS OF DEPARTURE", DM'ed them on instagram, and tried calling twice more. It took them 18 hours to call me back (which happened to be 2am) where they only tried calling once, no text, no email, no nothing. In this time, I rebooked a new flight directly with an airline as I realised I could not rely on these imbeciles to do their jobs. As I booked through this agency, the airline could not make any changes to my booking. As such, i'm $1700 out of pocket for a replacement flight. Despite this clearly being SU's fault due to their inability to prioritise bookings based on departure date/time they failed to respond to any of my emails. Two weeks later, I called up and received appalling service where the employee spoke to me as though I was a child and offered nothing more than an airline credit which doesn't even meet the airlines credit policy. An airline credit entitles you to the $ value of your flight which can go towards ANY international route they fly... but SU have decided I can only use my "credit" to rebook the original route... I should have received a refund and an apology for this companies incompetence but instead all they offered was a sub par "credit"

I thought it was safe to book with SU as I am aware they are owned by Flight Centre, but now I would not recommend this company to my worst enemy

Their response during the Covid19 outbreak has been shocking. They cut you off while trying to receive support and don't bother contacting them 48 hours before your flight. By that point its too late, you might get through in a week. Their online options are misleadingly labelled when trying to rebook automatically and if you are unlucky you can inadvertently cancel your flight with no confirmation and worthless 'StudentUniverse credit' that you have to call to use or even see.

Don't use this company, don't trust them, they will screw you over.

We are backpackers in Australia who have booked a flight home with this company amid the corona virus crisis having lost our jobs and having no money. Our flight was cancelled BEFORE they allowed us to book, and they now refuse to give us a full refund. We thought the nature of the sight was that they were catering to students and people with less money. We now have no money, including the over 1000 dollars we just lost to these flights. In absolute shock.

Cancelled my flight less than 24 hours after purchase (where I was supposed to be refunded the full amount), and they only got to my cancellation 5. DAYS. LATER. So they gave me a credit. A credit does not even include the money you spent, it just provides you with a replacement trip, no matter the price of the new flight. The flight now dropped half the price and so I basically lost half my money.

HOW, do you run a company and not respect your own policies? How do you only process a request for a cancellation 5 days later and then put it on me as a client, when I did my individual part and cancelled my trip during the allocated time in order to get a refund? It is your responsibility now as a company, to adhere to your own damn guidelines. Not to mention the phone line was backed up for 4 days. I called on a Thursday to also attempt to cancel my flight and they put my name on a list. You want to know when they got back to me? On a Monday. Not to mention that they have no problem calling customers back at the unreasonable times of 2 am and 5am.

Very extremely excessively dissatisfied with this service, I will NEVER be booking with this incompetent company ever again, and neither should you. Would give 0 stars if I could.

Oh & FYI, flighhub and kayak have better $#*!ing prices than this "Student" website bull$#*!.

I had booked a Basic Economy flight on American Airlines a few days before the Coronavirus pandemic struck the US. A couple of days before flying, things got very chaotic and flight policies were changing by the day. I tried to contact American Airlines directly but they were completely unreachable. I then tried to contact StudentUniverse and although I wasn't able to reach them by phone, I left a message on Facebook Messenger that I wanted to cancel the flight.

Eventually, 5 days *after* the day of my flight (by which point I had almost given up hopes of receiving even a partial refund), Studentuniverse contacted me on Facebook to let me know that I have a travel credit for the entire amount available with them (that I can book any time before Dec 31 2020). I am really impressed with the dedication of the Studentuniverse team since they have been able to resolve customers' problems even during these difficult times!

I do understand there are many issues due to coronavirus situation, but it is NOT acceptable to get misleading information. Our flight was canceled and we ask for a refund. It was told to us on the phone "you will have the refund in 8-10 days".
Now it has been already 11 days and they communicated be that it can take up to 30 days! RIDICULOUS.
The airline company is giving back full price refund, studentuniverse is not giving back full refund and the way us to 30 days (if they will give back). It started to sound like a scam.
Give me back my money!

I and some of my friends have to change our flights from Buenos Aires to Thailand today due to the corona Virus. The first thing is SU is offering to change flights without cancellation and changing fees if it is bc of Coronavirus. But they pretend to not know about Convid by not asking us the reason to charge us a 150$ fee each. We had to cite the policy on their website to avoid paying this 150 fee

Then one of my friends successfully changed the flight with 70$, which is a good thing. But after that,, every one of us was charged different fees due to some bs reasons they made up. I was charged 210 for booking the ticket late while some of my friends, who booked their tickets 1 week later, were charged 150 and 178. I questioned the fee and was told that the booking date was not the reason, it was because some classes are out seats and we had to pay more to update our class. Then they offered me 150$ fee like nothing has happened. The funny thing is we ended up having the same class, while the price on their website decreased, I guessed the flight was not full as they told me. So I'm not sure we're ripped off or not but I feel like the fees they asked based on nothing but arbitrary numbers popping up in their head. And the whole experience to me was like we were bargaining for some groceries at a market instead of buying flight tickets from a credible flight agency. Unless this event is explained to us clearly, I'm pretty sure no one in my school would use SU again.

My son was doing a study abroad in England, we used student Universe twice, should have learned after the first time when cancelling within 24 hours was an act of congress, they purposefully ignore your phone calls and emails until your refund time has expired. That's the good part, my son's home college stopped the program because of the Covid-19 outbreak/pandemic and required all students to return to home immediately. I couldn't get my son's flight changed through United because I booked through Student Universe. I emailed Student Universe over a week prior to the College mandate to return home, just as a precautionary measure was going to bring my son back home early if necessary. I never received a response from customer service, but the sales and marketing junk mail flowed in like a river. After four hours of being on hold on the standard reservation line and two hours on the Premium line which I paid extra to get. All they had to say when I told them my son had to come home was too bad, your return ticket has no value, we can get you a seat for $450 in changes fees and $1500 for the fair difference. I had a pilot friend check the flight and there were 54 empty coach seats. Just trying to price gouge a college student that's stuck in another country during this terrible mess with Covid-19. Should not be allowed to sell airline tickets, should do something beneficial like go out of business. Gave one star as NO STAR wasn't an option.