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StudentUniverse Reviews Summary
StudentUniverse generally enjoys a positive reputation for providing affordable travel options, particularly for students and young travelers. Customers frequently commend the competitive pricing and ease of booking, often highlighting significant savings on flights. However, the company faces notable criticism regarding its customer service, particularly during high-demand promotions, where long wait times and difficulties in reaching support representatives are common concerns. Issues with confirmation and communication further detract from the overall experience. While customers appreciate the value offered, enhancing customer service responsiveness could significantly improve satisfaction levels.
This summary is generated by AI, based on text from customer reviews
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Easy to use and will definitely recommend others to look at StudentUniverse before booking their flights/accommodations!
Good good good goood good good good good good good
Very user-friendly, took a short amount of time to book flights
The entire process was quick and easy. The two way flights show with the flexibility of prices on other dates, helping you pick the cheapest price.
I love how cheap the fare is, however, not getting my tickets right away does not sit well with me. It actually brings up a lot of anxiety. They don't tell you until after you book that it can take up to a week for you to get your tickets. I'm really hoping this doesn't backfire...
I love student universe! I would not be able to travel as much as i do without this site! I tell all my friends to sign up and they cant believe the deals themselves!
StudentUniverse is amazing for students on a budget like me. I'll definitely be referring my friends.
Customer service is quick to recover my mistake and my flight schedule's change is done within 15 minutes
Really happy with the price, but seemed like pricey options for upgrades for service and insurance. Also didn't like that only could use Amex.
Easy and convenient, received confirmation number after booking.
Took me three attempts to buy tickets, but after that the process was good. I just don't know what it means when the website said "The airline couldn't confirm the flight."
Extremely Easy! Fast service and easy to use this service
Super fast and convenient with a great deal! It is my first time using it and it is really good!
I use student universe very often but recently I see the prices are similar to other travel sites and not much difference. Earlier it used to be cheaper here. Overall still a good site but Prices can be better at-least to regular users like me
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Great experience which was efficient, and confirm provided right away.
Everything went much better than expected! It was fast and easy. At some point, I had to call Customer Service and had a very positive experience. I'll definitely use StudentUniverse for future trips.
From the business
StudentUniverse empowers students & youth to see the world with our exclusive travel discounts. Save up to 30% on flights, hotels, rental cars & more.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members