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StudentUniverse Reviews Summary
StudentUniverse generally enjoys a positive reputation for providing affordable travel options, particularly for students and young travelers. Customers frequently commend the competitive pricing and ease of booking, often highlighting significant savings on flights. However, the company faces notable criticism regarding its customer service, particularly during high-demand promotions, where long wait times and difficulties in reaching support representatives are common concerns. Issues with confirmation and communication further detract from the overall experience. While customers appreciate the value offered, enhancing customer service responsiveness could significantly improve satisfaction levels.
This summary is generated by AI, based on text from customer reviews
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This is the first time I used this service and I will see it After Marc 27,2023. Thank you for giving this service for students and we will look forward to see tthe service.
Website is very convenient and simple for usage. Got a best deal compared to other sites.
Excellent excellent. The price is always the most reasonable and ticket is confirmed immediately.
Everything has been great! Thanks!
The costumer service responded my inquiry fast and they were super helpful.
The site advertised an additional fee to get a checked bag included and choose my seat. It didn't say all seats would cost extra and the checked bag wouldn't be detailed on the invoice.
Everything was pretty easy and straight forward. I was also happy to see that compared to other sites ticket prices, StudentUniverse did have the cheapest for students! I will definitely use again!
Fast response. Helped me with booking conformation immediately! Will definitely use again
Smooth easy and quick process. No tricks or additional fees. Thanks StudentUniverse!
Happy with overall user experience, easy to navigate and booking as quickly as possible with limited clicks!
It was easy to purchase a ticket. No complications. Thank you
My experience with StudentUniverse was very good, it is always very fast and easy to make a reservation.
Nice experience looking into the site student universe
Good and easy to access it and it is recommendable to others
The flight ticket money was deducted more than the actual amount stated in the flight receipt. I have sent mail to make complaint but am yet to get a feed back.
Thank you
Great, and easy, they answered my call and addressed all my queries instantly!
It was great, I was able to find the flight I needed. Also, I was able to follow it through the app. 100% recommended
This was the cheapest flight, and it wasn't clear from Studentuniverse what the baggage policy was, and of course, I had to suspect this was the trick.
Only after I booked, it became clear that there are no bags - nnpt even a carryon! - and I have to pay a huge sum (40% of the ticket cost) just to add a carry-on, making it more expensive than other more straightforward options on other search engines.
Will never use Studentuniverse again for sure
Great service and good fares. The process was smooth
I was able to find a cheaper flight home on Student Universe!
From the business
StudentUniverse empowers students & youth to see the world with our exclusive travel discounts. Save up to 30% on flights, hotels, rental cars & more.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members