On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
StudentUniverse Reviews Summary
StudentUniverse generally enjoys a positive reputation for providing affordable travel options, particularly for students and young travelers. Customers frequently commend the competitive pricing and ease of booking, often highlighting significant savings on flights. However, the company faces notable criticism regarding its customer service, particularly during high-demand promotions, where long wait times and difficulties in reaching support representatives are common concerns. Issues with confirmation and communication further detract from the overall experience. While customers appreciate the value offered, enhancing customer service responsiveness could significantly improve satisfaction levels.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
This was easy to book and also responsive am happy with this airline
Very easy to use. The format is easy to follow. The bold letters seem appealing.
Booking through StudentUniverse was easy and the prices were better than Kayak and other consolidators. They were even super helpful when I discovered after booking that I had auto-populated incorrect biographic data. The fixed the problem with no hassle.
It's my third or so time booking with StudentUniverse for a transatlantic trip. I've always had a great experience finding great deals on otherwise more expensive flights.
Great experience, affordable option for students budget on this competitive market
I have found it easy to locate affordable tickets for my travel needs across multiple airlines in one centralized place.
Overall good, but very slow at responding. I asked a question about information and still have no heard back.
Super easy and straightforward, saw the flights that I want at a good price, bought it, and everything is set. Got my email confirmation straight away and nothing to worry about after.
The process is simple, not too much sales push, such as insurance and options
Great website. Cheaper than official website, but the searching speed is slow
It was extremely easy to find and book flights with affordable prices
Very good prices and very smooth booking process. Just one concern - it's not 100% if any special requirements apply to the rates like being a student.
Best deals i could find loved the options and rescued me
The booking was easy to setup what I needed and find great deals.
The process was fast and proficient. They had some very good deals and discounts.
Great, fine, booked a ticket, extra characters needed
Almost immediately after I had problems purchasing tickets online, I was contacted by phone to help me with manual ticketing and updated prices. This was really nice, and the experience of buying tickets at StudentUniverse was utterly unexpected. The tickets are affordable, and the service is really excellent!
From the business
StudentUniverse empowers students & youth to see the world with our exclusive travel discounts. Save up to 30% on flights, hotels, rental cars & more.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members