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StudentUniverse Reviews Summary
StudentUniverse generally enjoys a positive reputation for providing affordable travel options, particularly for students and young travelers. Customers frequently commend the competitive pricing and ease of booking, often highlighting significant savings on flights. However, the company faces notable criticism regarding its customer service, particularly during high-demand promotions, where long wait times and difficulties in reaching support representatives are common concerns. Issues with confirmation and communication further detract from the overall experience. While customers appreciate the value offered, enhancing customer service responsiveness could significantly improve satisfaction levels.
This summary is generated by AI, based on text from customer reviews
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Great overall experience. Absolutely recommend for others
This website provides cheapest flights related to your need.I planned my trip just 4days before yet i got the cheapest rates.
Easy and affordable booking experience that feels credible
Wonderful experience! Great prices and easy to navigate!
My girlfriend signed me up because she heard there is a ticket discount for new users. So far good experience.
I had a credit card issue as I used Discover and a non US-based airline didn't accept it, I got a another type of card and successfully booked the flight with a cheaper price compared to the market at the same time.
These people are liars and they hire people to write 5 star reviews about them. They do not honor their guarantees.
Hi, StudentUniverse did not guarantee any free cancellation regarding your booking, especially with a budget airline and we do display rules and limitations for such flights. If you meant the travel insurance, we suggest you contact the insurance company directly for compensation. We do not hire people to write 5 star reviews for us; if we do, we could have paid to get your review removed. However, we do guarantee that we did not and will not pay to write good reviews or remove negative ones.
I got my confirmation a little bit late maybe ~10 min later than I booked. During that time I was anxious about whether I wrote the wrong email, thinking about how I can find my confirmation again. Fortunately, I got the confirmation. I wished that would be faster but maybe the website was busy.
Thanks to the email, you can double check if you have received any confirmation email
Good price - easy check out; integration with my booking to airline was a bit bumpy, so had to login on carrier site after to confirm my reservation.
Otherwise: quick and easy.
Quick follow-up, self explanatory and direct. Did not have major issues at all.
Had a great experience found the cheapest price for the flight than any other website.
I had a typo on my husbands date of birth and while it did take 3 phone calls to get it corrected, I finally received the correction in an email from your customer service department. Thank you for your help.
Very good service -fast confirmation, good price. No problems.
I got my confirmation email right after I called in
Thanks for the kind review! Feel free to let us know if you have any questions. Have a great trip!
I got a very good fare for a Dublin to Santiago, Chile one way trip. Easy to book and se ure, as I got a phone call to confirm the e pense immediately. I received the ticket a few minutes afterwards. Great experience!
Thanks for the kind review! Feel free to let us know if you have any questions. Have a great trip!
From the business
StudentUniverse empowers students & youth to see the world with our exclusive travel discounts. Save up to 30% on flights, hotels, rental cars & more.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for the kind review! Feel free to let us know if you have any questions. Have a great trip!