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StudentUniverse Reviews Summary
StudentUniverse generally enjoys a positive reputation for providing affordable travel options, particularly for students and young travelers. Customers frequently commend the competitive pricing and ease of booking, often highlighting significant savings on flights. However, the company faces notable criticism regarding its customer service, particularly during high-demand promotions, where long wait times and difficulties in reaching support representatives are common concerns. Issues with confirmation and communication further detract from the overall experience. While customers appreciate the value offered, enhancing customer service responsiveness could significantly improve satisfaction levels.
This summary is generated by AI, based on text from customer reviews
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I am very satisfied and found a great price on my flight. I am looking forward to this upcoming experience and I have had a great experience booking flights through this site.
The process of booking with StudentUniverse was very easy and helps when prices are affordable. They even check in with you to make sure you've received all of your booking information.
Have to pay seat fees even if the seats are the basic economic ones. This is not expected
Hi, sorry that you felt that way. We follow the airline's guidance and some airlines do charge fees for seat selection and may charge more for premium seats.
The pop-up tip fee is fishing customers to pay for it...
Thank you please hopefully everything turns out well
Good experience! I have always used student universe to book my tickets, definitely recommend.
Thanks for the kind review! Feel free to let us know if you have any questions. Have a great trip!
Great 1 st time experience. I look forward to my flight from Dublin Ireland to Washington DC.
Thanks for the kind review! Feel free to let us know if you have any questions. Have a great trip!
Worst experience ever. We entered the last name of one of the passengers and to correct the name these guys were charging crazy make things too complicated where the actual airlines are willing to make the change. Please do not go with this.
Hi, we follow the airlines' policy in terms of name change. Some allow name change for a fee. We highly recommend passengers spell their names correctly and double check the names with their legal documents.
Everything easy to manage, good prices, good opportunity to travel
Not too troubling at all. Mostly a streamlined experience.
It's incredible how the price is less than the prices on the airline website!
Thanks for the review! Congrats on finding the great deal!
I always check on student universe before making flight bookings.
Smart move! Thanks for the review!
I had a good experience talking with agents associated with student universe. I appreciated the patience they had and also their willingness to accommodate me.
Booking our flights on StudentUniverse was SO easy. Every step was well explained.
Easy to navigate and select the required options with ease
I love the straightforward process. Simple. I appreciate this platform. I'm going to Europe for cheaper than using google flights.
Thanks for the kind review! We definitely have better prices for flights to Europe than Google Flights, and that's why we are special.^_^ Have a great trip!
Found a great price for my trip! First time using this site, so we will see how everything plays out
Good and simple process. It was a great experience.
From the business
StudentUniverse empowers students & youth to see the world with our exclusive travel discounts. Save up to 30% on flights, hotels, rental cars & more.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for the kind review! Feel free to let us know if you have any questions. Have a great trip!