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StudentUniverse Reviews Summary
StudentUniverse generally enjoys a positive reputation for providing affordable travel options, particularly for students and young travelers. Customers frequently commend the competitive pricing and ease of booking, often highlighting significant savings on flights. However, the company faces notable criticism regarding its customer service, particularly during high-demand promotions, where long wait times and difficulties in reaching support representatives are common concerns. Issues with confirmation and communication further detract from the overall experience. While customers appreciate the value offered, enhancing customer service responsiveness could significantly improve satisfaction levels.
This summary is generated by AI, based on text from customer reviews
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Very smooth process, speedy replies and overall a satisfactory customer service
So far, so good. I have never used this site before, so I am unsure of total process success. But so far, so good.
I had a problem when purchasing the ticket, and they were being really helpful and got back to me as fast as possible.
Thanks for the review! Our 24/7 customer service is always available to help.
Very fast and cheap, one of the best website to choose you flight. Great experience
I'm new to this but it was very easy to work. It was really great getting notifications of when prices of a certain flight dropped. Even when it's last minute flights, the prices are still low.
Yay! Glad you signed up for the price alert feature, and we sincerely wish you a great trip!
Like the service. I will continually use this service for my late trip.
Thanks
Thanks for the kind review! Feel free to let us know if you have any questions. Have a great trip!
Have to be very careful to select tickets what you can purchase base on your profile
You guys are reliable and trusted and I will always work with you guys and ready to recommend you guys to know that people and friends and family
Thanks for the kind review! Feel free to let us know if you have any questions. Have a great trip!
User-friendly! Great prices! Excellent customer service!
Good so far, booking was easy and I appreciated the follow up email.
This was a great experience from beginning to end. I was able to search for prices within my budget and the website was good.
Thanks for the kind review! Feel free to let us know if you have any questions. Have a great trip!
It was as expected but cheap, cant complain about the price. Highly recommend using
Thanks for the kind review! Feel free to let us know if you have any questions. Have a great trip!
Using Studentuniverse was a smooth sailing way to book tickets for students like me
Website easy to navigate and deals are great!
I have nothing else to say
I booked two international flights and received no email confirmation, nothing at all! Nobody asked for my passport number. A full day went by without a word! I had to go back to the site I booked on to find the name of Student Universe and find a phone number for them just to have a guy in the Philippines tell me at first that I have no tickets but., oh, wait! Yes you do. I downloaded their app to my phone and yet it says I have no trips. I can't get my tickets to put in my wallet. So finally he sends me the tickets as a pdf! Seriously? Is that going to work at the airport?!? And then I get an email asking me for passport information. Not sketchy at all
Hi Judy, passport info is not required when you book flights in the US. A name and a DOB is sufficient to make a reservation. Some airlines may require passport info but we will contact the customer for such info. It usually takes 24 hours for the airline to process the booking, but sometimes it may take more. Our customer service could assist you to look up your booking and by now you have received the confirmation email with valid reservation code.
From the business
StudentUniverse empowers students & youth to see the world with our exclusive travel discounts. Save up to 30% on flights, hotels, rental cars & more.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for the generous review! Don't forget to use your referral link (https://refer.studentuniverse.com/sitejabber) and share it with your friends. Every time a friend you refer makes their first purchase, you'll get a reward up to $20 for every valid referral. Your friend will get also get up to $20 off their first flight. Enjoy your trips and keep saving for more with us!