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StudentUniverse Reviews Summary
StudentUniverse generally enjoys a positive reputation for providing affordable travel options, particularly for students and young travelers. Customers frequently commend the competitive pricing and ease of booking, often highlighting significant savings on flights. However, the company faces notable criticism regarding its customer service, particularly during high-demand promotions, where long wait times and difficulties in reaching support representatives are common concerns. Issues with confirmation and communication further detract from the overall experience. While customers appreciate the value offered, enhancing customer service responsiveness could significantly improve satisfaction levels.
This summary is generated by AI, based on text from customer reviews
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Fast efficient and convenient. I enjoyed it very much. Hope it continues as smoothly and effectively
I so very much appreciated the cancellation of one of my reservation as my computer somehow rebooked twice! Great service and contact the purchaser! I'm so grateful!
Thank you so much!
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It was a good experience and it was straightforward to navigate. I will definitely use it again especially after the great pricing is received.
The process is very clear and easy no doubt. But what happens once you book? The picture is not clear at all and very confusing.
Hi MK, after you complete the booking, you will receive a confirmation email with e-ticket number within 24 hours. If you do not receive the email after 24 hours, please kindly contact us and we will take a look. Thanks!
Great services and better prices that other providers.
Easy to use.customer service is great when I called to check on my reservation
Was quick and easy. I would let my family know about this.
I am very happy to buy the ticket from this website. They already credit the discount for me after purchase. I get very good price from this website.
No cancellation terms, charge higher cost after booking done.
Thank you for making a platform that makes affordable flights available at student prices.
It was 50-50 experience with my booking experience
It was easy to book through the website and got a discount on the price as well.
Good experience but too some time for the flight confirmation so I was a little anxious but it was ok in th end for the flight confirmation!
Hi Elizabeth, sorry you felt that way. Most of the bookings will be confirmed and ticketed within 24 hours; passengers could contact us if it exceeds 24 hours. Your booking was confirmed and ticketed 3 hours after payment received.
I thought I booked the ticket with a fair price but I found a cheaper price ticket on another website with change and cancel option...so I'm really regret right now.
Hi Yifan, sorry you felt regretful. We support free cancellation within a certain period of time, so feel free to contact us if you need to.
Everything was a good and smooth step by step process. I just think they should present more details before you checkout
Good experience
Overall experience was good
Service is very good
Such overreach in the documents you ask. For such a benign reason of booking tickets for a family member. Never had that with any other OTA.
Hi Chandrika, sorry you felt that way. We ask for extra documents in order to provide our customers as well as the card holders. Since the passenger and the card holder are not the same person, we have to verify it is the card holder that authorizes the transaction. We do not ask for all the sensitive info; we simply would like to verify the information provided matches what has been put in the booking. Thanks for your understanding.
I searched for my flight everywhere else but this is where I got the most reasonable price.
From the business
StudentUniverse empowers students & youth to see the world with our exclusive travel discounts. Save up to 30% on flights, hotels, rental cars & more.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for the kind review! Feel free to let us know if you have any questions. Have a great trip!