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StudentUniverse Reviews Summary
StudentUniverse generally enjoys a positive reputation for providing affordable travel options, particularly for students and young travelers. Customers frequently commend the competitive pricing and ease of booking, often highlighting significant savings on flights. However, the company faces notable criticism regarding its customer service, particularly during high-demand promotions, where long wait times and difficulties in reaching support representatives are common concerns. Issues with confirmation and communication further detract from the overall experience. While customers appreciate the value offered, enhancing customer service responsiveness could significantly improve satisfaction levels.
This summary is generated by AI, based on text from customer reviews
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It was easy to purchase the tickets and received a confirmation email promptly
When I booked flight on StudentUniverse site, flight ticket price was $124.97. But after booking I was charged 137.96.
It's a good experience.There is no problem while booking the tickets
If you are a young person and are not using StudentUniverse, you're spending too much on plane tickets.
I was skeptical but so far purchasing my ticket and receiving my confirmation was seemless. Let's hope travel goes the same way. If not, I'll update my review.
Thanks for the generous review! Don't forget to use your referral link (https://refer.studentuniverse.com/sitejabber) and share it with your friends. Every time a friend you refer makes their first purchase, you'll get a reward up to $20 for every valid referral. Your friend will get also get up to $20 off their first flight. Enjoy your trips and keep saving for more with us!
Best price and ease of app utility. Lowest price than all the other offers!
Can you please mail me my ticket, I haven't received it yet
I received my StudentUniverse Booking Confirmation. I need to upload that information onto my program's portal--as I am sure other students traveling abroad are required to upload such flight information. To do so, however, requires the flight information to be in pdf format. I do not see how/where that pdf option is available. As a result, I am having trouble getting my Thailand flight information into my program's portal.
Hi, sorry for the inconvenience. We suggest you screenshot the flight information and export it to pdf online for free, or with Photoshop if you have it on your computer.
StudentUniverse not only provides travel services to my students. It also support me in doing critical site visit to review and access the program for which I send my student to :)
Thanks for the kind review! Feel free to let us know if you have any questions. Have a great trip!
Very nice experience, the person I spoke to was so kind. Really walked me through everything. I appreciate it.thank you.
The agent helped me book the flight that I was hoping to get. Hope the website also has the same information though.
I don't know until I take the flight, so it seemed kind of average to me.
Hi, StudentUniverse is a platform that help people get better deals on flights and hotels. We do not operate any airlines or provide any in-flight service. That's why we ask our customers for feedback based on the booking experience instead of the flight experience. Thanks.
Very average. Why can't I choose a free seat? Still can't figure out who's give me last minute flight info? StudentUniverse or the airline?
Hi Giti, different airlines have different rules on seat selection. Not all airlines allow free seat selection when booking flights. Some may charge a fee, some may charge more if you pick a premium seat, and some do not allow free selection until 24 hours before departure.
Requesting the pdf document, and rest everything was good, easy to use, moreover got that for low prices
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StudentUniverse empowers students & youth to see the world with our exclusive travel discounts. Save up to 30% on flights, hotels, rental cars & more.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, we saw that you used a promo code. The promotion discount will be refunded to your payment card as another transaction. Since the promotion discount was fully funded by StudentUniverse, not the airlines, customers would have to pay for the full price directly to the airlines for ticketing, and then StudentUniverse would refund the discount. It usually shows up in the bank statement within 3-5 business days. If you have not seen that, feel free to contact our customer service team. Thanks for understanding!