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StudentUniverse Reviews Summary
StudentUniverse generally enjoys a positive reputation for providing affordable travel options, particularly for students and young travelers. Customers frequently commend the competitive pricing and ease of booking, often highlighting significant savings on flights. However, the company faces notable criticism regarding its customer service, particularly during high-demand promotions, where long wait times and difficulties in reaching support representatives are common concerns. Issues with confirmation and communication further detract from the overall experience. While customers appreciate the value offered, enhancing customer service responsiveness could significantly improve satisfaction levels.
This summary is generated by AI, based on text from customer reviews
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Based on the ease of tt take me long to make a decision and purchase my tickect.he website layout. User friendly
It was good and easy and not a problem but these questions after sick, so please stop
Best for students with good experience
Good website
Pleasant for someone who is patient, as there may be long periods of being kept on hold.
It was an easy, smooth process without any complications.
Great experience thank you for your help God bless
I enjoyed it and I would say it was very very good
Slow and the balance keeps going up. Customer service is good
Great so far, hope there is no inconveniences later First time using this site.
Happy to book with student universe, I will be with always student universe
Thanks for the generous review! Don't forget to use your referral link (https://refer.studentuniverse.com/sitejabber) and share it with your friends. Every time a friend you refer makes their first purchase, you'll get a reward up to $20 for every valid referral. Your friend will get also get up to $20 off their first flight. Enjoy your trips and keep saving for more with us!
Beware of hidden fees. You think that the payment that you do is final, but the airline charge you with fees to book through studentuniverse.
Hi Alice, could you tell us more about the hidden fees? StudentUniverse never charges any hidden fees that are not listed on your invoice.
Thanks for the generous review! Don't forget to use your referral link (https://refer.studentuniverse.com/sitejabber) and share it with your friends. Every time a friend you refer makes their first purchase, you'll get a reward up to $20 for every valid referral. Your friend will get also get up to $20 off their first flight. Enjoy your trips and keep saving for more with us!
Good service with good hospitality.
Overall a good experience
The person I talked to regarding my booking was very nice and she was able to get me a flight with in the rate I saw online but had a hard time booking.
From the business
StudentUniverse empowers students & youth to see the world with our exclusive travel discounts. Save up to 30% on flights, hotels, rental cars & more.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, thanks for the review! We were wondering if there was anything we could do to improve the user experience. Or if you think there should be more discounts, we would love to know. You can skip as well. Thanks.