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StudentUniverse Reviews Summary
StudentUniverse generally enjoys a positive reputation for providing affordable travel options, particularly for students and young travelers. Customers frequently commend the competitive pricing and ease of booking, often highlighting significant savings on flights. However, the company faces notable criticism regarding its customer service, particularly during high-demand promotions, where long wait times and difficulties in reaching support representatives are common concerns. Issues with confirmation and communication further detract from the overall experience. While customers appreciate the value offered, enhancing customer service responsiveness could significantly improve satisfaction levels.
This summary is generated by AI, based on text from customer reviews
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The website loads incredibly slowly, randomly doesn't display flights available through other websites/airlines, and raised the price of flights by $300+ right before we purchased them. We also found some of the same flights listed for better prices on other sites. Do not use this site if you can avoid it.
Well done I got the tickets the day after so no worries
I got discount on my recent flights in USA. Thank you!
Thanks for the kind review! Feel free to let us know if you have any questions. Have a great trip!
Struggled to find ticket information, completely unclear on the number of bags, meal selection was not an option. Dont recommend, go elsewhere
Hi Arthur, we display baggage info in the search result page as well as the check-out page. Meal selection may be limited on some airplanes, and if you cannot find such info available, you could totally contact the airline for assistance after you book the flight. If meal option is not available, then it is the same as elsewhere. Thanks.
User friendly platform with many flights' itinerary to consider
Great prices that really help out a student and recent graduate!
It was super easy to book our flight with this website, and they have the best prices for our needed flight.
I've had an amazing experience with your services for a little over a couple of years and I recommend it to all my friends!
My experience with StudentUniverse was great! I booked my flight a day before my trip and it was still incredibly affordable! In fact, much cheaper than Amtrak. I will definitely be using this website again when booking airfare.
Thanks for the kind review! Feel free to let us know if you have any questions. Have a great trip!
Very good indeed I'm very much happy for the response given by them. And the customer care also reached well and are very informative
Thanks for the kind review! Feel free to let us know if you have any questions. Have a great trip!
It was good but the fact of not having the seats and baggage confirmed upon payment was a little bit confusing. At the end, I had to reserve the seats on my own with the company
Really easy to book and simple. I'm very happy that everything was so easy and good prices too!
Interface is easy to use, however, it would be great if the website could also show the total number and weight of permitted checked and cabin baggages for ease of reference.
Thanks for the review! We will take your advice into consideration! Currently, we only display the number of free checked bags or how much it would cost.
I found the best price here only downside is luggage allowance
Hi, thanks for the review. We follow the airlines' guidance on baggage allowance. This is also based on the routes and cabins. For more info, feel free to refer to the airline's website regarding baggage info. Thanks!
Excellent and smooth! Very pleased! Easy and affordable with very helpful customer service!
From the business
StudentUniverse empowers students & youth to see the world with our exclusive travel discounts. Save up to 30% on flights, hotels, rental cars & more.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Samuel, sorry you felt that way. The flights you chose cost $1,905 on Google Flights and $1763.99 on StudentUniverse. You also purchased insurance for $101.30 and paid $30 for seat selection. And then you applied the voucher to save $1,500, which means the flights cost $394.69 USD ($1,905 if on GF). Sorry we were not able to help you save even more. Sincere apologies.