StudentUniverseReviews 5,387

I booked through student universe and had to cancel a flight because something came up. They require that you call to make any cancelations or changes. I did so and they said I would get charged for the cancelation. Fine. But then they said I would have an additional charge from united. Why? So I call united, give them the flight info, they say it's canceled and there was no cancelation fee. Hmmm. Call student universe again, they confirm there is a fee. I set up a 3 way call between united, student universe, and me. This call goes on for over 4 hours! They don't trust the people are from united and they don't use the same systems (or so they say) so they can't confirm anything. In the end they agree if united gives them a money back voucher, but united can only give to me. But there is no voucher because there was no cancelation fee! I got ripped off and never got refunded. This was months ago. Literally the worst service ever. Never use.

No issues with this org. Was simple and easy to use.

Good experience- no troubles purchasing tickets and was able to book multi-city trip in a short time

It was a nice experience booking with StudentUniverse.

Prices are unbeatable and the customer service is fast and courteous. Can't beat this!

Great, this is an amazing site and super cheap prices

Good, haven't reached my destination yet but booking the flight process was quite easy!

We saved so much money and time using Student Universe for our travel!

Quite a comfortable booking process with a ton of options to choose from!

I called SU with a question and the representative I spoke with was friendly, patient and helpful. Plus, there was a very short time I waited on hold.

Honestly I was overcharged for changing of flight 2/4 the base airline would have offered me & spoke to THREE different customer service representatives. The first one told me he could not even provide me with change of flight details and to look up deals with the airline myself. After that, The second person didn't email my itinerary through so I needed to call back and spoke with another person who had informed me I had not paid the full change price which was a LIE because my debit card had been used & the money was taken + the previous customer service representative had informed me that I was in fact paying the total amount there and then. After that student universe "looked into" it for me which resulted in them hopping back on the phone with me- totally ignoring the fact they had just asked me to pay an additional $200 & brushed past it by saying to check my email inbox for itinerary and I would like baggage protection.

Honestly don't even think they know what they're doing. Won't be going through them again. Completely unreliable

Easy to book, discounted and cheaper than regular flights