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StudentUniverse Reviews Summary
StudentUniverse generally enjoys a positive reputation for providing affordable travel options, particularly for students and young travelers. Customers frequently commend the competitive pricing and ease of booking, often highlighting significant savings on flights. However, the company faces notable criticism regarding its customer service, particularly during high-demand promotions, where long wait times and difficulties in reaching support representatives are common concerns. Issues with confirmation and communication further detract from the overall experience. While customers appreciate the value offered, enhancing customer service responsiveness could significantly improve satisfaction levels.
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The price was very reasonable, navigation on the website was straightforward and clear. Customer service follow-up was professional and prompt. Would recommend to others.
I received booking confirmation,Thanks for the order confirmation
Booking a trip through these incompetents has truly been a nightmare. Apparently they messed something up on my outgoing LATAM flight operated by Delta, and the online check-in confirmation code I received didn't work. I contacted Delta, who informed me that no passenger with my name is on the flight. I contacted LATAM, who informed me that the travel agency made a mistake and my information was never provided to Delta. I contacted the travel agency multiple times who informed me that they are reaching out to the airlines to correct the error. They sent me an email informing me to show up at the airport early the following day to check-in.
I did so, and of course Delta doesn't have me as a passenger on the flight. Called LATAM, who informed me that the travel agency made the error and LATAM is unable to correct it. Stood there for hours by the Delta counter like an idiot, for nothing.
There was no resolution and after I pushed for them to rebook my flight, they did... for a flight out of another airport. Wasted hours upon hours of my time, wasted my $70 in cab fare between airports and refused to cover the $150 "change fee." Rep claimed that they will be arguing for LATAM to reimburse the fee but that remains to be seen.
It was great, I needed a flight to go see my partner during the summer and this made it more affordable. Will use it next time I need a flight for maybe a job internship or when I am moving universities.
Good prices much better than other websites i really recommend people to try it
Very prompt and professional service. Pricing for the ticket is very competitive.
We looked other places and they couldn't give us the same level of service Student Universe did. I recommend doing it on a computer though!
This was my first time booking here and I had a great experience. I am able to travel because of the discount that they provided.
Everything was great, except I did not like that I had to change my returning flight after I had purchased my ticket and had to pay a difference for an alternative flight.
Easy to navigate and booking experience. Customer service was good too.
I need to buy a ticket go Brazil in the last minute and was looking for good rates until I found your offer to Brazil, which was a great deal. Happy to have found you guys.
Hi Marcelo, thanks for the review! Although we recommend booking flights in advance, we sometimes have great last-min fares too. Thanks for choosing StudentUniverse, and have a wonderful trip in Brazil!
I have got the info correctly and the person handling my reservation was very nice and friendly
Thanks for the kind review! Feel free to let us know if you have any questions. Have a great trip!
Good customer service provided and experienced, keep it up and I will definitely recommend you to people
From the business
StudentUniverse empowers students & youth to see the world with our exclusive travel discounts. Save up to 30% on flights, hotels, rental cars & more.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Carrie, thanks for the review. Though we understand that purchasing flights/hotels on the browser on phone may not be an ideal experience, and thanks for recommending doing it on a computer, we have an app available. Feel free to download our app and give it a try.^_^