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StudentUniverse Reviews Summary
StudentUniverse generally enjoys a positive reputation for providing affordable travel options, particularly for students and young travelers. Customers frequently commend the competitive pricing and ease of booking, often highlighting significant savings on flights. However, the company faces notable criticism regarding its customer service, particularly during high-demand promotions, where long wait times and difficulties in reaching support representatives are common concerns. Issues with confirmation and communication further detract from the overall experience. While customers appreciate the value offered, enhancing customer service responsiveness could significantly improve satisfaction levels.
This summary is generated by AI, based on text from customer reviews
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Service is brilliant. It was very easy navigating and getting the best and convenient deals
Great customer support and great prices. So many trips have been a success thanks to student universe.
Straightforward and so much easier to use than other websites
Will leave a review after I have boarded the plane.
It was super easy to find a good flight, and gives all the details and baggage requirements and you can find everything quickly. It's also much cheaper than anywhere else.
The service was amazing and the response time was very fast. Overall good
Easy and clear
Fees were clearly defined
Also site looks ok
I was surprised that I couldn't have instant confirmation and heard it might take 3 days. Also, the agent, although good English language, had a think accent, like a large dog talking... deep and very mumbled/muffled.
Good but sometimes it doesn't work straight away
Very cheap prices compared to standard companies so it is great
StudentUniverse provided me the best ticket for my study abroad trip. The website is also easy to use.
No hassles at this stage. Booking seemed straight forward.
Very good. The person who I asked about changing my name was incredibly helpful
My experience of Student Universe was offering discounted airfare and travel deals and the affordability and exclusive discounts available through your platform
The booking process was very easy with convenient prices for students.
The whole process felt easy and efficient, and I didn't run into any major problems.
From the business
StudentUniverse empowers students & youth to see the world with our exclusive travel discounts. Save up to 30% on flights, hotels, rental cars & more.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey, when a booking is successful, confirmation email will be sent with reservation codes. E-ticket number will appear later within a week or so, but no longer than 7 days prior to departure. And, sorry you disliked the English language from our agent.