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StudentUniverse Reviews Summary
StudentUniverse generally enjoys a positive reputation for providing affordable travel options, particularly for students and young travelers. Customers frequently commend the competitive pricing and ease of booking, often highlighting significant savings on flights. However, the company faces notable criticism regarding its customer service, particularly during high-demand promotions, where long wait times and difficulties in reaching support representatives are common concerns. Issues with confirmation and communication further detract from the overall experience. While customers appreciate the value offered, enhancing customer service responsiveness could significantly improve satisfaction levels.
This summary is generated by AI, based on text from customer reviews
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I need a confirmation for my seat and it's not showing my reservation on the South Africa Airlines website
Why does it take a week to get my ticket?.I need a ticket asap after my payment has been confirmed
Kindly email me my ticket today
Booking process was smooth! No issues and great and clear communication.
It was very efficient and easy to understand! Thank you
The price at the top and on the airline filter never matches the list, but the end price is usually still good and once I got a very good "student only under 25" deal. Very quick to reply if you email them. On balance I always check SU first..
Was super easy to book my flight and it us a dependable experience. This was my 3rd time using student universe and we have never had any issues
The experience was very good. I always retrieve the booking from the Airlines' website and cross verify, and it was okay, the baggage allowance was the same as showed in Student Universe. I could not book the seats in the return flight, as the seat selection was with some added fee, but otherwise, the booking was smooth.
Very easy to use and price was good and easy to navigate
They asked a couple of documents to tally with my card and booked the ticket pretty fast.
It's currently July 25 and I booked my ticket for August 28 to December 21 so I can't say for sure that everything is going great but so far so good.
I have always had trouble finding student deals as I am a non traditional student in her late twenties/early 30s. With prime student account I was able to get a good price.
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Relatively easy and user friendly. Wish you could have options to different types of "seat packages" so you don't have to pay for baggage out of pocket.
Tickets were $58 for each of the tickets I purchased yet the charges were $68 a piece and nowhere does it say there would be an extra $10 upcharge for booking through your website.
In my personal experience, it is one of the best sites where you can find everything wonderful
From the business
StudentUniverse empowers students & youth to see the world with our exclusive travel discounts. Save up to 30% on flights, hotels, rental cars & more.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members