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StudentUniverse Reviews Summary
StudentUniverse generally enjoys a positive reputation for providing affordable travel options, particularly for students and young travelers. Customers frequently commend the competitive pricing and ease of booking, often highlighting significant savings on flights. However, the company faces notable criticism regarding its customer service, particularly during high-demand promotions, where long wait times and difficulties in reaching support representatives are common concerns. Issues with confirmation and communication further detract from the overall experience. While customers appreciate the value offered, enhancing customer service responsiveness could significantly improve satisfaction levels.
This summary is generated by AI, based on text from customer reviews
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First time using this platform and it was very easy and efficient! I will be using it in the future!
Thankful I'm able to purchase a flight at such a discounted price
I was able to purchase my tickets, but I would have liked a date/price analysis so I could have easily compared dates to average prices to get the best deal without having to do a bunch of trial and error. Also if there is going to be this much traffic on the website you need to upgrade the servers, having a wait for a website in this day and age is crazy
Had to wait in line till it was my turn then I got in and had 15 mins to finish transaction. Transaction was smooth and fast.
I just wanna thank the company for letting me fly out to see my family this Christmas. It wouldn't happen without them.
We are super grateful for this program. It helped me to be able to spend Christmas at home with my family.
I was able to find tickets at a decent price and very easy to navigate. Plenty of choices of airlines/ prices/ dates/ and times.
We booked a trip during the time they had the 25$ amazon flights but every time we would try to reach the website it would give us a "waiting room" saying they sold out of the 25$ tickets. However, we were not on that website for that reason, we genuinely wanted to book a flight. We had to wait 15 minutes to be redirected to their website. There should be a way to bypass this because it was just inconvenient
I am very grateful for the discount and ability to see my family during my winter. But the process of getting the tickets could've been set up better. I kept my page up for only two days and my girlfriend had hers on for the entire time the deal was offered and didn't make it in.
It was a bit difficult in the beginning but enjoyable! Thank you
I was very glad they were able to help me get tickets at a discounted price.
I woke up at before the line began around 7 and I waited until 11 to be able to buy my ticket.
It was a very good experience and very easy to do……………………….!
I was trying to get the $25 flight deal and instantly right before the deals dropped. I was kicked out of the site, which made me very upset.
Good experience would definitely recommend it to my friends
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From the business
StudentUniverse empowers students & youth to see the world with our exclusive travel discounts. Save up to 30% on flights, hotels, rental cars & more.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members