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StudentUniverse Reviews Summary
StudentUniverse generally enjoys a positive reputation for providing affordable travel options, particularly for students and young travelers. Customers frequently commend the competitive pricing and ease of booking, often highlighting significant savings on flights. However, the company faces notable criticism regarding its customer service, particularly during high-demand promotions, where long wait times and difficulties in reaching support representatives are common concerns. Issues with confirmation and communication further detract from the overall experience. While customers appreciate the value offered, enhancing customer service responsiveness could significantly improve satisfaction levels.
This summary is generated by AI, based on text from customer reviews
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They helped me find great flights with connections that get me where I want to go at a good price and great times.
I purchased for my sister ticket under her name but after 15 minutes just to load the process to check out, the website said everything was all set but I cound not click into their link to check but I thought its fine. When the confirmation mail sent next day, it was under my name so I contacted their customer service about this. Long mails back and forward for 2 weeks including the time they said waitting for the technical team to check, they mail me with the word sorry, cant help cause my sister name is not on record. If it is on their record, why I have to mail them. They said cant overlap the rule to fix traveler name, but that is their fault. Now I have to pay double to buy the same ticket because raising price during waitting for their answer. And I check on reddit and quora, many customers lost their money because how useless the customer service team.
Smooth experience with everything! The email was sent promptly
Been using student universe for 4 years now, going between the UK and US for college (with other trips to the west coast and Australia for study). Never been let down, super easy to use, and affordable flights. I've always been given a lot of choices for my flight at different prices, so although I've had long layovers at times it's worth it for the savings. Absolute life saver for my uni experience!
My experience was exemplary I would recommend this
This website was helpful. I used a voucher from my school to get a cheaper flight
Thanks for the kind review! Need more future discounts? We have promo codes available all year round. For example, you can find codes on our promo code page (https://www.studentuniverse.com/promo-codes), you can subscribe to our emails (where we always tell people our latest promotions), or you can refer your friends! (click here for more info: https://refer.studentuniverse.com/) and share it with your friends. Every time a friend you refer makes their first purchase, you'll get a reward up to $20 for every valid referral. Your friend will get also get up to $20 off their first flight. Enjoy your trips and keep saving for more with us!
Best rate ticket and good customer service. Always recommend to friends
Thanks for the generous review! Don't forget to use your referral link (https://refer.studentuniverse.com/sitejabber) and share it with your friends. Every time a friend you refer makes their first purchase, you'll get a reward up to $20 for every valid referral. Your friend will get also get up to $20 off their first flight. Enjoy your trips and keep saving for more with us!
Always effective at saving money and simple to navigate.
Hi Oliver, thanks for the review. Don't forget to use your referral link (https://refer.studentuniverse.com/sitejabber) and share it with your friends. Every time a friend you refer makes their first purchase, you'll get a reward up to $20 for every valid referral. Your friend will get also get up to $20 off their first flight. Enjoy your trips and keep saving for more with us!
StudentUniverse is simple to use, quick, and offers me excellent flight deals that I cannot find anyplace else. Thank you so much for the discount; it really helps.
It is confusing to enter passport and birthday data. Therefore, I entered wrong date of my passport expiration. I tried to get customer relations reps to help me update my passport expiration date over the phone. They did updates but it doesn't show in both StudentUniverse app and website.
Very friendly website and most ease of booking tickets
It's okay that's it and nothing to share much about this.
Good. Experience has been good. So continue like this
From the business
StudentUniverse empowers students & youth to see the world with our exclusive travel discounts. Save up to 30% on flights, hotels, rental cars & more.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Lillian, thanks for the kind review! We sincerely appreciate that! Feel free to let us know if you have any questions. Have a great trip!