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StudentUniverse Reviews Summary
StudentUniverse generally enjoys a positive reputation for providing affordable travel options, particularly for students and young travelers. Customers frequently commend the competitive pricing and ease of booking, often highlighting significant savings on flights. However, the company faces notable criticism regarding its customer service, particularly during high-demand promotions, where long wait times and difficulties in reaching support representatives are common concerns. Issues with confirmation and communication further detract from the overall experience. While customers appreciate the value offered, enhancing customer service responsiveness could significantly improve satisfaction levels.
This summary is generated by AI, based on text from customer reviews
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Quick and prompt walk through didn't expect it to be so easy
Everything was great, I didn't have any problems. Thanks!
Very easy and fast was not hard to purchase my flight I recommend
Hallo Student Universe. I really love the website with all the deals in it. I recently booked my ticket but I do not have the ticket yet my account was billed.
Thank you.
I was concerned it was not possible to book because I am no longer a student or administrator…. But it seems to be ok
Prices are so student friendly. I didn't think I'll find a deal like this!
Thanks for the generous review! Don't forget to use your referral link (https://refer.studentuniverse.com/sitejabber) and share it with your friends. Every time a friend you refer makes their first purchase, you'll get a reward up to $20 for every valid referral. Your friend will get also get up to $20 off their first flight. Enjoy your trips and keep saving for more with us!
The site was a little confusing at first but after reviewing it figured it out and booked trip
Thanks for the kind review! Feel free to let us know if you have any questions. Have a great trip!
Good job.thank you for served better price for us..
I'm satisfied with a quick confirmation email for my next trip.
I need to get my ticket after making payment, why l need to wait 24 hours?
Hi, after purchasing the ticket, you would receive a form of confirmation via our page and email. You could find the reservation codes there. It usually takes 24-48 hours for the airline to issue the e-ticket. If you have any questions, feel free to contact us or the airline's. Thanks!
Everything was simple and straight forward. The one question I had was answered as soon as I called the help desk. Didn't even have to wait on hold!
Thanks for the kind review! Feel free to let us know if you have any questions. Have a great trip!
Reasonable and easy to use, discount coupons available for students travelling around
First time booking on your website. Was so smooth and seamless. Thanks and keep it up!
Thanks for the kind review! Feel free to let us know if you have any questions. Have a great trip!
Everything was easy and fast, good service and price
Very prompt service provided by the customer service agent
Great experience booking with you. Will be using you on my next trip
From the business
StudentUniverse empowers students & youth to see the world with our exclusive travel discounts. Save up to 30% on flights, hotels, rental cars & more.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Euquil, thanks for the feedback. Ticketing usually takes less than 24 hours, sometimes it may take more, but it will always be available 7 days prior to departure. Our customer service team has looked into your booking and expedited the ticketing process, so you shall have the e-ticket number by now. Feel free to contact us if you have any questions. Thanks!