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StudentUniverse Reviews Summary
StudentUniverse generally enjoys a positive reputation for providing affordable travel options, particularly for students and young travelers. Customers frequently commend the competitive pricing and ease of booking, often highlighting significant savings on flights. However, the company faces notable criticism regarding its customer service, particularly during high-demand promotions, where long wait times and difficulties in reaching support representatives are common concerns. Issues with confirmation and communication further detract from the overall experience. While customers appreciate the value offered, enhancing customer service responsiveness could significantly improve satisfaction levels.
This summary is generated by AI, based on text from customer reviews
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Student Universe is great and will def book with them again in the near future.
I wanted to back date my return date for my flight. I have been charged extra 3 times already and now to back date again I was told I was going to pay over a hundred dollars. I was looking for a cheap ticket but now I have had to pay way more than I would have if I booked directly with United Airline. You guys also claim that you offered to waive the SU fees for my flight changes request but that a lie because for every time I have called to reschedule my flight I have had to pay both the 50 dollars change on top of the fare difference fee. So that part of saying it was once waived is a lie.
If you are looking for a cheap ticket, Studentuniverse is a SCAM! Don't try it
It was a really nice experience! Found good tickets for a nice price!
It was great. User experience is nice and prices are much affordable then other sites
Options were so affordable, and with great airlines.
Wonderful experience. Will always refer friends to that website or app.
The app is not letting me to login. It would be great if you can resolve this
Call attendance were very polite and helpful in navigating my situation. I got a flight not able to confirmed the date before and the call persons did help check to make sure my card was not charge for that flight. And my booking with StudentUniverse online went through for my second trip.
Quick service with great follow up and aftercare. Will rate 10 out of 10
StudentUniverse offers an excellent platform for students and young adults to access exclusive deals on flights, hotels, and tours, making travel more affordable. Many users appreciate the user-friendly interface, exceptional customer service, and the wide variety of options available for both domestic and international travel.
I have been able to find affordable flights through StudentUniverse.
Website was user friendly and easy to navigate. Great prices too
Not sure how SU can offer such a great price but I accepted the blessing and was surprised to get a same-day confirmation. Let's hope it he travel goes as well!
From the business
StudentUniverse empowers students & youth to see the world with our exclusive travel discounts. Save up to 30% on flights, hotels, rental cars & more.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, sorry you felt that way. Well, you requested to change your return date TWICE - flight booked on Sept 4th, first change on Sept 9th and second Sept 11th. You actually did request to change the THIRD time but did't proceed and you called us scam. We waived all your StudentUniverse service fee and only collected what the airline asked for. If you are looking for a ticket with unlimited change, please check with the airline before you select a regular economy class ticket, which requires change fee + fare difference. We understand that there are times when things happen and you need to change your plan, but please follow the rules first.