On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
StudentUniverse Reviews Summary
StudentUniverse generally enjoys a positive reputation for providing affordable travel options, particularly for students and young travelers. Customers frequently commend the competitive pricing and ease of booking, often highlighting significant savings on flights. However, the company faces notable criticism regarding its customer service, particularly during high-demand promotions, where long wait times and difficulties in reaching support representatives are common concerns. Issues with confirmation and communication further detract from the overall experience. While customers appreciate the value offered, enhancing customer service responsiveness could significantly improve satisfaction levels.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
It gives reasonable prices for my journey, I love to check and refer this website to book my flight for future journeys
Easy to book and find good deals, especially for students
Not only I got good discount against available other options, but also booking process was very clear and easy
Big discount from original provider. Emails after are a little unclear but I think it will work itself out.
I never advise someone to buy a ticket from this company because they ask you for too many documents, like a credit card picture front and back, passport, student permit support, and very terrible customer support. Do not be greedy for a little lower price. Even for review, they ask to prove. I advise buying from Flighthub, which was my previous ticket.
This is the first time, I've booked tickets with student universe. Let's see how it goes.
I like using StudentUniverse to book flights, but this time, price dropped after my booking and I got several emails about "did you book your trips?" after booking my trip.
Great service! Very easy to find flights and best prices!
Cheaper on some airlines with Prime Student discount that getting directly from the airline. Good customer service.
I would get my desired flight and they gave me some discount as well.
Have been using StudentUniverse since I was a college student. For so many times, it helps me save money on flight booking due to flexible date options. It is one of my go to website for flight booking.
I got a good deal, but I couldn't check out with PayPal, I always use PayPal when I'm buying something expensive, so I can divide the cost, but the website forced me to use my credit card so now I have to pay $500 in one go
Hi, sorry that we do not support paypal at the moment. We do accept major credit/debit cards such as mastercard and visa, in many cases, amex and discover as well.
Not a great service, I booked my flight and got sent my confirmation email just like you would on any travel agency, but then I started to receive a spam of emails asking for more card details, saying that the airline had contacted them saying there was a was an issue, when I emailed back to see what was wrong all they would do is ask for card information again very sketchy
Tried it twice and both times have been super convenient and worth the cost
From the business
StudentUniverse empowers students & youth to see the world with our exclusive travel discounts. Save up to 30% on flights, hotels, rental cars & more.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, sorry you felt that way. We just want to make sure it is the card holder that authorizes the transaction in order to avoid cyber frauds. Cyber security is one of the crucial parts that we guarantee our customers. We never ask for the full digits of the card number nor the CVV. Thanks for your understanding.