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StudentUniverse

4.0

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StudentUniverse Reviews Summary

StudentUniverse generally enjoys a positive reputation for providing affordable travel options, particularly for students and young travelers. Customers frequently commend the competitive pricing and ease of booking, often highlighting significant savings on flights. However, the company faces notable criticism regarding its customer service, particularly during high-demand promotions, where long wait times and difficulties in reaching support representatives are common concerns. Issues with confirmation and communication further detract from the overall experience. While customers appreciate the value offered, enhancing customer service responsiveness could significantly improve satisfaction levels.

This summary is generated by AI, based on text from customer reviews

service
115
value
112

Instant Feedback

6,909 reviews

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Maryland
1 review
0 helpful votes
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Buena
September 27, 2023

Gracias espero mi boleto.porfavor gracias gracias y gracias

Date of experience: September 26, 2023
Washington
1 review
0 helpful votes
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It was very good for finding the flight I needed and it allowed me to save on my flight.

Date of experience: September 26, 2023
California
1 review
0 helpful votes
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Great site. Easy to navigate.
September 26, 2023
Updated review

Lots of options and links to airline websites, making it easy to be informed and make good choices.

Date of experience: September 26, 2023

VERY GOOD
July 27, 2023
Previous review

VERY GOOD. EASY MANEUVER. CLEAR LANGUAGE.

Date of experience: July 26, 2023

GOOD EXPERIENCE
March 4, 2023
Previous review

GOOD EXPERIENCE

Date of experience: March 4, 2023
Nebraska
1 review
0 helpful votes
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Na
September 26, 2023

Was very good and easy to navigate and use, cheap flights as well on a student budget!

Date of experience: September 26, 2023
Florida
1 review
0 helpful votes
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Great experience
September 26, 2023

They gave me a good discount and a fast confirmation.

Date of experience: September 25, 2023
Lithuania
1 review
0 helpful votes
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All well, clear and fast, good prices, recommended!

Date of experience: September 25, 2023
California
1 review
0 helpful votes
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Amazing!
September 25, 2023

Really easy to navigate & great deals. I highly recommend!

Date of experience: September 24, 2023
Texas
1 review
0 helpful votes
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Experience
September 25, 2023

It was good and easy to book the flight from the student universe.

Date of experience: September 24, 2023
Indiana
1 review
0 helpful votes
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Errors with placing plane tickets
October 24, 2023

I often witness the bad experience with Student Universe with confirming the purchased ticket. The tickets often appear as "available," but after I buy my tickets. There will be an error which I have to buy other tickets, which I found pretty annoying.

StudentUniverse attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 23, 2023
Illinois
1 review
0 helpful votes
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Great value
September 21, 2023

Best option for students who're looking for pocket friendly flights!

Date of experience: September 20, 2023
Taylor T. — StudentUniverse Rep
over a year old

Thanks for the generous review! Don't forget to use your referral link (https://refer.studentuniverse.com/sitejabber) and share it with your friends. Every time a friend you refer makes their first purchase, you'll get a reward up to $20 for every valid referral. Your friend will get also get up to $20 off their first flight. Enjoy your trips and keep saving for more with us!

New Jersey
2 reviews
1 helpful vote
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Vaction Get Away
September 20, 2023

Everything went fine but just wasn't that when booking through Kayak that it goes to a different billing site not really happy that has to happen.

Date of experience: September 20, 2023
Louisiana
1 review
0 helpful votes
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Good
September 19, 2023

Good, really student friendly and the customer service is also good their response is very helpfull.

Date of experience: September 19, 2023
Florida
1 review
0 helpful votes
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September 19, 2023

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Date of experience: September 19, 2023
Kentucky
1 review
0 helpful votes
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Good
September 19, 2023

Student universe site is Very useful to students and others.thank you

Date of experience: September 18, 2023
Colorado
1 review
0 helpful votes
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Good experience
September 18, 2023

Good experience using the website. It's was easy to use the site

Date of experience: September 18, 2023
California
1 review
0 helpful votes
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Easy and simple
September 17, 2023

It was easy and simple to book the trip. There were no complications in the process.

Date of experience: September 17, 2023
California
1 review
0 helpful votes
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Very satisfied
September 17, 2023

I have a good experience with the booking everything went smoothly.

Date of experience: September 16, 2023
District of Columbia
1 review
0 helpful votes
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No
September 16, 2023

No I will not give a review because I have not yet finished my business

Date of experience: September 16, 2023
New York
1 review
0 helpful votes
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Very convenient
September 16, 2023

Booking with StudentUniverse has always been very convenient and sometimes the prices are a real bargain!

Date of experience: September 15, 2023
Arizona
1 review
0 helpful votes
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Fantastic price deal
September 15, 2023

Got a tickets 30% cheaper than on the airline's cite!

Date of experience: September 15, 2023
Taylor T. — StudentUniverse Rep
over a year old

Wow, 30%! That's awesome and have a great trip!

From the business

StudentUniverse empowers students & youth to see the world with our exclusive travel discounts. Save up to 30% on flights, hotels, rental cars & more.


studentuniverse.com
Founded in 2000
Montvale, NJ, United States