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StudentUniverse Reviews Summary
StudentUniverse generally enjoys a positive reputation for providing affordable travel options, particularly for students and young travelers. Customers frequently commend the competitive pricing and ease of booking, often highlighting significant savings on flights. However, the company faces notable criticism regarding its customer service, particularly during high-demand promotions, where long wait times and difficulties in reaching support representatives are common concerns. Issues with confirmation and communication further detract from the overall experience. While customers appreciate the value offered, enhancing customer service responsiveness could significantly improve satisfaction levels.
This summary is generated by AI, based on text from customer reviews
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Quick, honest, easy and the best prices in the market. At a time where all tavel websites use cookies to spike up prices if you take longer o hesitate to buy the first time. Student Universe is the only platform out there with a mission to look after the consumer.
It was Professional and quick process. Very polite.
Ok guys, you don't have to choose a seat, it is an EXTRA FEE.
The website tricks you into thinking that you have to choose a seat as a required material but it's not, you can continue to checkout directly. I thought I had to choose a seat, so I paid $60.00 extra fees for that which I am not willing to pay. BE CAREFUL.
Amazing Experience. Flights ticket rates are affordable and booking experience was easy and convenient.
Cheaper tickets and easy to manage website. Found a good option to fly in on a specific day and at the right time.
I can understand the situation immediately through this customer phone call
Very smooth transaction, with unbeatable prices compared to any other service
Quick reservation with affordable price for flight scheduled on late/early year round trip
The whole booking process is a OK, only thing that makes a lot of trouble is it is hard to book a ticket with carry-on, luggage option, and the website is a little slow
Perfect. Everything went perfectly well. It was fast and easy.
Procedure to protect card holder but make me spent long time to finish the booking
As usual, the process was easy and made booking my flights so seamless
Booking through studentuniverse was easy and straight forward I would use them again for my next trip
From the business
StudentUniverse empowers students & youth to see the world with our exclusive travel discounts. Save up to 30% on flights, hotels, rental cars & more.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, we do not state seat selection is required. We also display a message "continue to checkout" so that you can skip. If you have paid for seat selection, you could contact our customer service team for a refund. However, some airlines may require a fee for selection. Sorry that you misunderstood the message.