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StudentUniverse Reviews Summary
StudentUniverse generally enjoys a positive reputation for providing affordable travel options, particularly for students and young travelers. Customers frequently commend the competitive pricing and ease of booking, often highlighting significant savings on flights. However, the company faces notable criticism regarding its customer service, particularly during high-demand promotions, where long wait times and difficulties in reaching support representatives are common concerns. Issues with confirmation and communication further detract from the overall experience. While customers appreciate the value offered, enhancing customer service responsiveness could significantly improve satisfaction levels.
This summary is generated by AI, based on text from customer reviews
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The website is quick to use but it can a bit confusing
It's my first time so I can't say anything yet, but I hope services will be very good!
I love this website! It was a super easy process. The only downside is the lack of direct flights
La companie doit corriger mon nom sur la reservation.
Easy and fast to use. Would recommend to everyone.
The site was easy to use and navigate. Everything was organized, it was easy to compare which made for an easy great purchase. I will use this site again. Hopefully it is still organized and easy to view information.
I was easily able to book my flight through Student Universe for a discounted price!
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Student universe was easy and accessible. I didnt have a hard time booking however they did ask for additional confirmation
This is my first time booking international flights and I found the policies and flight information very clear.
They found me a last minute flight after booking me for the wrong date. This could've been a total disaster but they made it work without it negatively affecting me. That's what I call "Excellent Customer Service". Thanks
Easy to use and work thro' simple as 1, 2, 3. Would recommend this website to anyone student or non student and use in the near future for all my flights
Easy to book ticket via student universe. It helps in booking tickets as low cost compared to other airlines
I stumbled upon this website looking for flights from London to the US. The prices were extremely reasonable; so reasonable in fact that it made me skeptical truly. However, I took a leap of faith and booked. Once I booked I read further and found a disclaimer that stated confirmations can take up to a few days. My trip was coming up very quickly, and I immediately feared that I had made the wrong decision. I contacted the 800 number and was promptly connected to a representative who resolved my issue within 5 mins. He verified my booking and was able to process the confirmation immediately. The pricing, customer support and easy to navigate website along with very clear easy-to-read receipts and itinerary will certainly bring me back as a repeat customer. I am very happy with this company!
Very good.experience, and I received the flights I needed within the budget I needed.
From the business
StudentUniverse empowers students & youth to see the world with our exclusive travel discounts. Save up to 30% on flights, hotels, rental cars & more.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members