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StudentUniverse Reviews Summary
StudentUniverse generally enjoys a positive reputation for providing affordable travel options, particularly for students and young travelers. Customers frequently commend the competitive pricing and ease of booking, often highlighting significant savings on flights. However, the company faces notable criticism regarding its customer service, particularly during high-demand promotions, where long wait times and difficulties in reaching support representatives are common concerns. Issues with confirmation and communication further detract from the overall experience. While customers appreciate the value offered, enhancing customer service responsiveness could significantly improve satisfaction levels.
This summary is generated by AI, based on text from customer reviews
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Smooth transaction and a great deal. This holiday Amazon and Student Universe got it covered for me. Save me $475 on a $600 flight ticket.
I experienced the contact of an officer. Thank you for the kind service.
The experience was nice staff was supportive and they helped me to easily get over the problems
It was great. Everything went smoothly and was easy to understand.
Good experience overall. Prices are relatively low.
Really good and got a discount when I didn't expect it!
I made sure to look for low prices and though this app I found my go to flight app. It's good cheap and clear for me. Keep up the excellent work!
It was overall very nice to booked ticket with the students universe. However I faced some difficulties in the beginning to log in and also it didn't deduct money from my bank as it was said I already paid.But the next day it deduct from my account.
Easy to book and the price is very affordable! I would recommend to others!
So far so good. I got my confirmation information the same day from my airline.
Good deals and easy to book a ticket … looks like u guys have nice deals …
Informative booking site, easy to navigate, competitive fare and smooth transaction. The only different experience is that I was provided the airline reservation code, but did not receive the e-ticket right after the ticket purchase, but was informed the e-ticket may be available on the airline's site/app in a week or so, and will always appear at least 3 days before departure.
The instructions was so easy to understand as I was using it as my first time
Representative was very responsive in making change necessary for passport and booking names to be consistent. Even waived the alleged $50 fee to do so...which seemed appropriate since ticket had not fully be charged or booked.
Very appreciative of customer service and responsiveness
It's cheaper than Google flight and fast to process the verification
From the business
StudentUniverse empowers students & youth to see the world with our exclusive travel discounts. Save up to 30% on flights, hotels, rental cars & more.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members