Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
StudentUniverse generally enjoys a positive reputation for providing affordable travel options, particularly for students and young travelers. Customers frequently commend the competitive pricing and ease of booking, often highlighting significant savings on flights. However, the company faces notable criticism regarding its customer service, particularly during high-demand promotions, where long wait times and difficulties in reaching support representatives are common concerns. Issues with confirmation and communication further detract from the overall experience. While customers appreciate the value offered, enhancing customer service responsiveness could significantly improve satisfaction levels.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Student Universe while searching for affordable flight options. Skeptical yet hopeful, she decided to give it a shot. From the moment she landed on their website, the experience was seamless. The interface was user-friendly, allowing her to easily input her departure and arrival dates. To her surprise, the search results displayed an array of budget-friendly options tailored specifically for students like her.
Upon selecting her desired flight, Eshal was pleasantly surprised by the additional perks Student Universe offered. Not only did she snag a fantastic deal on her ticket, but she also received a complimentary checked bag and access to exclusive student discounts on accommodations and activities at her destination.
I tried to book with a group of 3 but it led to bookings not being confirmed. I had to book 10 min later. The customer help associate was not very helpful.
It was relatively easy to make our reservation. We liked the choices.
The representative who helped me was very nice and very helpful.
I came across this website via a search engine, the booking process was so simple, price was the best I could find and confirmation received straight away. I had an issue with the reservation (my fault) which was resolved by the team over the phone immediately - so helpful! Will be my booking method of choice moving forward. Well done guys!
I liked how quick the experience was. After selecting a flight, I was able to check out within 10 minutes. Not to mention, the phenomenal prices.
很好,,,第一次使用,也不知道会不会有风险,心里总是有顾忌。最好是完美的体验,明明知道这是一个第三方平台
It was smooth to find tickets for flights. There were no issues in locating flight times and it was easy to purchase.
This is the first time I have booked through student universe, got my confirmation and the reference worked on the actual airline website so all good.
I got flight tickets at a reasonable price and booking experience was hassle-free.
I got to see the best deals across all airlines and booked very easily, thank you!
I prefer student universe every time when I fly. It's very affordable for students for this app.
Lucky to have this.
I needed to adjust my flight, since plans changed. And it was easy to call and get my flight adjusted. They were very informative and clear on all additional price changes and double checked with me before proceeding with any changes.
Booking tickets here are easy. It was a completely hassle free experience
So many ads and popups. Calm down! I just want to book flights not have you tell me what flights to book.
Hi, sorry you felt that way. We offer a selection of flight compares for our customers as we do hope you could get the best deal, even if you did not book with StudentUniverse. Thanks.
Great savings but website can be less buggy. Helpful for students.
Answer: Anyone can book a flight with us, but we do have exclusive discounts just for students. Just verify your student status and you can unlock our best pricing!
Answer: Hi Kathy, anyone above legal age can book flights and hotels on StudentUniverse (web & app). Verified student members get access to all fare types, while others will be able to search and book the corresponding fares, such as youth, adults, faculties, and even guests.
Answer: Hi Roscoe, we have offices located in the US, the UK, Canada, and Australia. You can also visit our websites based on your location and currency preference. If you need assistance regarding your booking, feel free to contact our customer service. Thanks!
Answer: Hi, please contact our customer service for more info regarding upgrades. Thanks!
StudentUniverse empowers students & youth to see the world with our exclusive travel discounts. Save up to 30% on flights, hotels, rental cars & more.


Bon voyage à Paris!