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StudentUniverse

4.0

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StudentUniverse Reviews Summary

StudentUniverse generally enjoys a positive reputation for providing affordable travel options, particularly for students and young travelers. Customers frequently commend the competitive pricing and ease of booking, often highlighting significant savings on flights. However, the company faces notable criticism regarding its customer service, particularly during high-demand promotions, where long wait times and difficulties in reaching support representatives are common concerns. Issues with confirmation and communication further detract from the overall experience. While customers appreciate the value offered, enhancing customer service responsiveness could significantly improve satisfaction levels.

This summary is generated by AI, based on text from customer reviews

service
115
value
112

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6,909 reviews

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Canada
1 review
0 helpful votes
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Syed
April 7, 2024

It was good as compared to other websites providing good tickets and good prices on the whole.

Date of experience: March 27, 2024
Maryland
1 review
0 helpful votes
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I LOVED IT
April 7, 2024

Student Universe while searching for affordable flight options. Skeptical yet hopeful, she decided to give it a shot. From the moment she landed on their website, the experience was seamless. The interface was user-friendly, allowing her to easily input her departure and arrival dates. To her surprise, the search results displayed an array of budget-friendly options tailored specifically for students like her.

Upon selecting her desired flight, Eshal was pleasantly surprised by the additional perks Student Universe offered. Not only did she snag a fantastic deal on her ticket, but she also received a complimentary checked bag and access to exclusive student discounts on accommodations and activities at her destination.

Date of experience: March 27, 2024
California
1 review
0 helpful votes
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Review
April 7, 2024

It was great, it made booking easier and cheaper especially as a student

Date of experience: March 27, 2024
Missouri
1 review
0 helpful votes
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Don't book in a group
April 7, 2024

I tried to book with a group of 3 but it led to bookings not being confirmed. I had to book 10 min later. The customer help associate was not very helpful.

Date of experience: March 27, 2024
Florida
1 review
0 helpful votes
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The price was exceptional.
April 6, 2024

It was relatively easy to make our reservation. We liked the choices.

Date of experience: March 27, 2024
New York
1 review
0 helpful votes
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The experience was nice and easy!
April 6, 2024

The representative who helped me was very nice and very helpful.

Date of experience: March 27, 2024
Italy
1 review
0 helpful votes
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Amazing
April 6, 2024

Great! Thank you for the help and offers that have been given.

Date of experience: March 27, 2024
AE
1 review
0 helpful votes
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I came across this website via a search engine, the booking process was so simple, price was the best I could find and confirmation received straight away. I had an issue with the reservation (my fault) which was resolved by the team over the phone immediately - so helpful! Will be my booking method of choice moving forward. Well done guys!

Date of experience: March 27, 2024
Pennsylvania
1 review
0 helpful votes
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Quick and simple
April 6, 2024

I liked how quick the experience was. After selecting a flight, I was able to check out within 10 minutes. Not to mention, the phenomenal prices.

Date of experience: March 27, 2024
California
1 review
0 helpful votes
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April 6, 2024

很好,,,第一次使用,也不知道会不会有风险,心里总是有顾忌。最好是完美的体验,明明知道这是一个第三方平台

Date of experience: March 26, 2024
Colorado
1 review
0 helpful votes
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N/A
April 6, 2024

It was smooth to find tickets for flights. There were no issues in locating flight times and it was easy to purchase.

Date of experience: March 26, 2024
Arizona
1 review
0 helpful votes
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Yay
April 6, 2024

Paris woo i'm gonna go shopping and everything but want more discounts

Date of experience: March 26, 2024
Taylor T. StudentUniverse Rep
over a year old

Bon voyage à Paris!

Florida
1 review
0 helpful votes
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Fast and affordable options
April 5, 2024

This is the first time I have booked through student universe, got my confirmation and the reference worked on the actual airline website so all good.

StudentUniverse attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 26, 2024
Canada
1 review
0 helpful votes
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Quick hassle-free
April 5, 2024

I got flight tickets at a reasonable price and booking experience was hassle-free.

Date of experience: March 26, 2024
California
1 review
0 helpful votes
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Very helpful!
April 5, 2024

I got to see the best deals across all airlines and booked very easily, thank you!

Date of experience: March 26, 2024
Pennsylvania
1 review
0 helpful votes
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Very good
April 5, 2024

I prefer student universe every time when I fly. It's very affordable for students for this app.
Lucky to have this.

Date of experience: March 26, 2024
Florida
1 review
0 helpful votes
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Great Customer Service!
April 5, 2024

I needed to adjust my flight, since plans changed. And it was easy to call and get my flight adjusted. They were very informative and clear on all additional price changes and double checked with me before proceeding with any changes.

Date of experience: March 26, 2024
Minnesota
1 review
0 helpful votes
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Quick and easy
April 5, 2024

Booking tickets here are easy. It was a completely hassle free experience

Date of experience: March 26, 2024
California
1 review
0 helpful votes
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Cool but could be less needy
April 5, 2024

So many ads and popups. Calm down! I just want to book flights not have you tell me what flights to book.

StudentUniverse attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 25, 2024
Taylor T. StudentUniverse Rep
over a year old

Hi, sorry you felt that way. We offer a selection of flight compares for our customers as we do hope you could get the best deal, even if you did not book with StudentUniverse. Thanks.

Maryland
1 review
0 helpful votes
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Great savings but website can be less buggy. Helpful for students.

Date of experience: March 25, 2024

From the business

StudentUniverse empowers students & youth to see the world with our exclusive travel discounts. Save up to 30% on flights, hotels, rental cars & more.


studentuniverse.com
Founded in 2000
Montvale, NJ, United States