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StudentUniverse Reviews Summary
StudentUniverse generally enjoys a positive reputation for providing affordable travel options, particularly for students and young travelers. Customers frequently commend the competitive pricing and ease of booking, often highlighting significant savings on flights. However, the company faces notable criticism regarding its customer service, particularly during high-demand promotions, where long wait times and difficulties in reaching support representatives are common concerns. Issues with confirmation and communication further detract from the overall experience. While customers appreciate the value offered, enhancing customer service responsiveness could significantly improve satisfaction levels.
This summary is generated by AI, based on text from customer reviews
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It was a great experience and hot the best price.
Thank you and I recommend everybody.
I successfully bought my tickets. However the prices were about $20 cheaper on my phone than on my laptop.
Hi, I got charged for the ticket and then an extra amount that went to Student Universe. What is that about? And then today I got a note that Scandinavian refunded my money back. So what is happening to my reservation?
I had Overall good experience with student universe
It was very easy to figure things out and get everything booked.
I like how everything is organized and easy to explore in the website
Easy and intuitive.
Booking worked seamlessly and i received the confirmation immediately
Has my order been processed, sir? Please process it soon, sir
I booked a frontier ticket from kayak through StudentUniverse. It was for an evening flight. When the confirmation came it was for a morning flight. I reached out to StudentUniverse who asked me to cancel the ticket on Frontier Website.
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Great experience and everything went super smoothly
Entering the TAP website with the record locator, it is unclear that I can check luggage.
No access to seat allocation (even if I want to pay).
Even when paying extra for a flexible ticket, Studentuniverse is anything but flexible. Any slight changes will cost ridiculous amounts of money on top of a $50 StudentUniverse fee (even for a flexible ticket).
Spend your money buying tickets directly from the airline, at least you get decent customer service in return.
Edit: there was a flex option added. This is not the first time I'm encountering problems with your company. Please take to heart what hundreds of people are saying about your customer service. Maybe then you can start to improve your company.
This is an easy site to navigate while searching for flights, hotels and other travel plans. I had plenty of options to select from. I felt their prices were competitive if not lower than other outlets. I would use student universe again for any travel plans.
Muy accesible la web y tienen mucha comparación con diferentes lugares
From the business
StudentUniverse empowers students & youth to see the world with our exclusive travel discounts. Save up to 30% on flights, hotels, rental cars & more.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members