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StudentUniverse Reviews Summary
StudentUniverse generally enjoys a positive reputation for providing affordable travel options, particularly for students and young travelers. Customers frequently commend the competitive pricing and ease of booking, often highlighting significant savings on flights. However, the company faces notable criticism regarding its customer service, particularly during high-demand promotions, where long wait times and difficulties in reaching support representatives are common concerns. Issues with confirmation and communication further detract from the overall experience. While customers appreciate the value offered, enhancing customer service responsiveness could significantly improve satisfaction levels.
This summary is generated by AI, based on text from customer reviews
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I will choose StudentUniverse again in the future. I would like to get my e-ticket sooner.
Found a good cheap flight for my study abroad, it lagged a little bit but it's a price well worth paying if it saves you a couple hundred dollars.
The tickets were at a decent price. My issue was the website as the site had small tendencies of crashing. Which would have made purchasing tickets a little difficult.
The process was very use friendly and fast, provided very good options to select.
Great customer service! And great prices. Thank you.
Booking and payment went well. Thank you Student Universe.
Unfortunately, the cost of the flight is lower than other airlines, but the cost of the carry on and checked bags is higher. I suppose inflation is affecting everyone in one form or another. Otherwise, I would consider this airlines in the future.
This is a great resource for students, and provides the best options to maximize their benefits.
The price is very competitive and the process is quick and smooth. I will definitely recommend your site to my friendsz
I was very impressed with how easy it was to book a trip. As a college student I like to check my rates and this made flying internationally very simple and less expensive
Maybe because I paid for trip protection, but when I had realized my mistake and needed a refund, the people on the phone were very kind helpful and expedient. They clearly explained that I will get a refund, but wont get my money back for a week to 10 days.
It was refreshing to find such good deals for my travel needs.
I was thoroughly impressed with the customer service provided by the representatives. They were not only responsive but also exceptionally helpful in addressing all my queries and concerns, ensuring a smooth booking process.
Easily reachable, efficient, available 24/7, friendly
It was nice and easy booking my flight. I wish they were more discounted
Great experience and fast service. Good customer service
From the business
StudentUniverse empowers students & youth to see the world with our exclusive travel discounts. Save up to 30% on flights, hotels, rental cars & more.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, sorry you felt that way. We display baggage info at the search result page as well as the cart page. We follow the airlines' policy regarding baggage allowance and fare types. You would have to pay for your baggage(s) as long as it is this airline, which is a budget airline, and they are a bit more expensive than other airlines regarding baggage fees, unfortunately. We recommend you purchase your baggage online as F9 may charge more at gate. Thanks.