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StudentUniverse Reviews Summary
StudentUniverse generally enjoys a positive reputation for providing affordable travel options, particularly for students and young travelers. Customers frequently commend the competitive pricing and ease of booking, often highlighting significant savings on flights. However, the company faces notable criticism regarding its customer service, particularly during high-demand promotions, where long wait times and difficulties in reaching support representatives are common concerns. Issues with confirmation and communication further detract from the overall experience. While customers appreciate the value offered, enhancing customer service responsiveness could significantly improve satisfaction levels.
This summary is generated by AI, based on text from customer reviews
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It is very easy to book and the overall experience is good
It was easy to reserve a trip. Prices were not changing frequently while we were booking the ticket.
I can buy a cheapest ticket in the app! I hope I can get more cheap tickets in the future
Got the price, but what a pain and hassle. Nothing else to say
Good options at low prices, worked out great for my study abroad, excited to fly! Website was a little buggy but worked out fine by the end
I have many time been amazed at the service provided by Student Universe, and I'm not a student! I'm just a hard working person who sometimes needs to travel at the best value for my money and time again I've found results and excellence through this platform and service. When I did have a glitch, I called in directly and promptly had a living person to help me, she was kind and knowledgeable and able to resolve my problem. I have told many about Student Universe and will continue to do so. Thank You so much!
Thanks for the service you provided and looking to do more business in the future together
Since this is my first time booking my flights tickets via SU, I found everything well. Though, I did choose for travel protection which I don't usually do if I'm booking my own flights. Just added risk proctoring while booking tickets from a 3rd party site.
Spent a lot of time looking at different airports and dates and this website made it easy.
I am purchasing tickets second time from this website. I had a need to speak with one of your representatives Mark and he was very kind and patient to answer all of my questions and book me the flight.
I will definitely purchase with you again.
Thank you
Very satisfied with the customer service
StudentUniverse was an efficient and straightforward experience. Super easy navigation.
The experience overall was good. I got my confirmation number within 10 minutes of me booking I would definitely refer my friends to the site.
Find the cheapest international flight ticket here and the website is easy to use.
It was good and easy to follow. I was able to start and finish booking in less time
It was easy to book, and a lot cheaper than what I normally find. I will definitely use this service again.
This was my first time using StudentUniverse and it was a very positive experience!
I'm a senior and do not like to buy online; however StudentUniverse web page is very user friendly and patient.
From the business
StudentUniverse empowers students & youth to see the world with our exclusive travel discounts. Save up to 30% on flights, hotels, rental cars & more.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members