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StudentUniverse Reviews Summary
StudentUniverse generally enjoys a positive reputation for providing affordable travel options, particularly for students and young travelers. Customers frequently commend the competitive pricing and ease of booking, often highlighting significant savings on flights. However, the company faces notable criticism regarding its customer service, particularly during high-demand promotions, where long wait times and difficulties in reaching support representatives are common concerns. Issues with confirmation and communication further detract from the overall experience. While customers appreciate the value offered, enhancing customer service responsiveness could significantly improve satisfaction levels.
This summary is generated by AI, based on text from customer reviews
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My experience was pretty smooth and it's nice how the website gets the confirmation and booking information for me, where the airline(s) email me shortly after with info. Having a student login is important, because it gives you special deals and better access to more opportunities.
It's was a real easy process to search and find the right flight and easy to book too
I called and your representative answered my question with satisfaction.
The flight tickets were at a great price. I got good tickets at good rates
I had to fly for a family emergency. Student universe helped me find an affordable ticket.
I am surprised that the ticket price was 990
But they charge me 997, don't khaki the reason
I struggled to find a good and affordable booking service until I found student universe. I was hesitant at first, but it ended up being a pretty good company
Very professional good experience with my first ticket purchase at this company..
Signed up with my school email and was able to find the cheapest flight available. Life saver!
StudentUniverse was an easy and efficient way to book my trip! Zero troubles with the website and would recommend to any other students needing to book flights.
Before I booked, the site said there was no charge for checked bags. After I paid for the reservation, I found out there was a significant charge to add a checked bag AND I had to pay to guarantee seat assignments. This raised the cost of my trip by about $200. I would not have used this site if I had known that.
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When i was about to pay, the page would reload and when i was going to pick the same time, the price would have increased or it said my flight was not confirmed.
So fast, easy, and amazing prices! I'm happy that there are choices for students.
Good service had a lot of back and forth with the card protection department and the responses weren't too prompt ( it was a Sunday though).
From the business
StudentUniverse empowers students & youth to see the world with our exclusive travel discounts. Save up to 30% on flights, hotels, rental cars & more.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Sean, your booking comes with two free bags but you added an additional bag which costs a fee. We never inform our customers that seat assisgnment must be paid; it is optional and you can always skip to proceed. Once you have a ticket with an airline, a seat will be guaranteed but unless you pick your seat, it would be randomly assigned by the airline. You would have to pay for your additional baggage per the airline's policy.