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StudentUniverse Reviews Summary
StudentUniverse generally enjoys a positive reputation for providing affordable travel options, particularly for students and young travelers. Customers frequently commend the competitive pricing and ease of booking, often highlighting significant savings on flights. However, the company faces notable criticism regarding its customer service, particularly during high-demand promotions, where long wait times and difficulties in reaching support representatives are common concerns. Issues with confirmation and communication further detract from the overall experience. While customers appreciate the value offered, enhancing customer service responsiveness could significantly improve satisfaction levels.
This summary is generated by AI, based on text from customer reviews
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Easy and cheap, got exactly the flights I wanted for much less than through other sites. Very happy!
Process was easy, prices were cheaper and lots of options available
They were able to answer my questions and informed me of next steps.
Ther are lots of websites but this is the best one
Very easy to book! I even had to change the airport I flew out of and it was a quick 15 min phone call to get it sorted. The agent was extremely kind and helpful.
Customer service was clear and responsive, I was able to resolve problem within 30 minutes.
It was very easy to book with this site! I totally recommended for kids that are going to college and abroad!
I don't write reviews usually but this is such a scam I hope to help someone save their money. They are not up front when purchasing the tickets. Once you get to check out they keep adding on additional fees and you end up paying more for a ticket here than on the actual airlines website. Don't trust this place.
I am still uncertain about the process, and at this time I still do not have a Booking Number I could track my trip with. But overall it offers very good prices.
Student Universe was extremely helpful, and easy to navigate. It was easy to find my flight and change the information to find the exact flight.
More expensive than I would like. Especially with service fee compared to the normal website price.
Very efficient. Delta contacted me immediately. I can access my flight information easily which is very nice.
Not much to say. Very helpful and quick, not to mention reasonably priced. I'd recommend it.
I found the whole booking experience easy and without doubt the price of my flight couldn't be beaten.
Thank you!
Other than having to send in a lot of paper work it was great!
Easy to book and good value. Got me the best trip to Italy.
From the business
StudentUniverse empowers students & youth to see the world with our exclusive travel discounts. Save up to 30% on flights, hotels, rental cars & more.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Lily, sorry you felt that way. We provide a set of add-ons for different passengers to purchase based on their needs, however, these are completely optional and can always be skipped to proceed. If you have any other questions, feel free to contact us. Thanks.